Associate/Senior Associate Customer Experience

Foodhub; Chennai District; On-site; INR 350,000 - 500,000; Full time

Benefits offered by this job

Great work environment and friendly te

Competitive Pay

Cab Facilities.

Medical Insurance

Incentives

Job summary

Foodhub is seeking a customer support lead to guide chat, email, and WhatsApp teams. The role focuses on resolving inquiries, developing knowledge resources, and training staff to deliver outstanding service.

The candidate will monitor trends, coach agents, and collaborate with other departments to ensure a consistent customer experience while maintaining policy compliance.

Qualifications

• Understanding of customer service principles.
• Basic knowledge of our products and services.
• Familiarity with common customer issues and how to resolve them.

Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner
• Provide expert guidance and support to chat, email and whatsapp support agents
• Resolve complex customer inquiries and escalations
• Develop and maintain knowledge base articles and resources
• Conduct training sessions for new and existing team members
• Analyse support trends and provide recommendations for process improvements
• Stay updated with industry trends, best practices, and regulations.
• Collaborate with stakeholders to identify areas for improvement and implement solutions.
• Collaborate with other departments to ensure a seamless customer experience
• Ensure compliance with company policies and procedures.
• Participate in meetings, workshops, and training sessions as required.
• Maintain accurate documentation and records related to the subject matter

Skills

Communication skills

Presentation skills

Phone handling

Active listening

Multitasking

Time management

Customer support

Quota achievement

Analytical skills

Job description

Job Roles and Responsibilities

• Respond to customer inquiries via chat and email in a timely and professional manner
• Provide expert guidance and support to chat, email and whatsapp support agents
• Resolve complex customer inquiries and escalations
• Develop and maintain knowledge base articles and resources
• Conduct training sessions for new and existing team members
• Analyse support trends and provide recommendations for process improvements
• Stay updated with industry trends, best practices, and regulations.
• Collaborate with stakeholders to identify areas for improvement and implement solutions.
• Collaborate with other departments to ensure a seamless customer experience
• Ensure compliance with company policies and procedures.
• Participate in meetings, workshops, and training sessions as required.
• Maintain accurate documentation and records related to the subject matter

Knowledge Required

• Understanding of customer service principles
• Basic knowledge of our products and services
• Familiarity with common customer issues and how to resolve them

The candidate should have the below skill sets,

• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Ability to multitask, prioritise, and manage time effectively
• Ability to work under pressure
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Excellent communication and presentation skills.
• Excellent analytical skills

Benefits

We offer

• Great work environment and friendly team culture
• Competitive Pay
• Cab Facilities.
• Medical Insurance
• Incentives

These vacancies are urgent. Immediate Interviews. !