Walk-in | Customer Service Analyst

eClerx; Navi Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

eClerx in Navi Mumbai is seeking a customer service and sales professional to handle incoming calls, resolve inquiries, and upsell products with professionalism.

The role requires excellent English, comfort with a fast-paced call center, CRM use, and the ability to multitask across shifting schedules. This position offers growth opportunities within a dynamic team.

Qualifications

• Minimum prior experience in customer service and sales.
• Strong verbal and written English communication.
• Ability to multitask and manage time effectively.

Responsibilities

• Answering incoming calls professionally and courteously.
• Listen actively to understand customer needs.
• Provide information on products, services, pricing, and promotions, with upsell where appropriate.
• Address objections with empathy and professionalism.
• Document interactions in the CRM with accuracy.
• Meet or exceed sales targets and contribute to the team goals.
• Stay updated on product knowledge and industry trends.

Skills

Excellent English communication

Customer service experience

Sales-oriented upselling

Multitasking & time management

CRM familiarity

Tools

CRM systems

Job description

Role & responsibilities

• Answering incoming calls from customers in a professional and courteous manner.

• Listening actively to customers and asking probing questions to fully understand their needs and concerns.

• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.

• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.

• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Preferred candidate profile

• Excellent verbal and written communication skills in English.

• Previous experience in a customer service and sales role, preferably in a call center environment.

• Ability to multitask, prioritize, and manage time effectively.

• Strong problem-solving skills and the ability to think on your feet.

• Comfortable working in a fast-paced environment.

• Flexibility to work in rotational shifts, including evenings,weekends

• Familiarity with basic computer skills and knowledge of CRM systems.