Walk-in - Mohali

Digitide Solutions Limited; Mohali; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide Solutions Limited in Mohali invites a Customer Care Executive to be the first point of contact for customers, handling inquiries, resolving issues, and providing accurate information. You will work with our team to ensure a smooth and efficient support process.

Ideal candidates have 1–2 years in customer support, strong English communication, and proficiency in CRM and MS Office. The role may include weekend shifts and requires a positive, customer-centric attitude to build lasting

Qualifications

• High school diploma or equivalent; degree preferred.
• 1-2 years in customer support, call center preferred.
• Excellent English communication, both written and spoken.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Answer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues with effective solutions.
• Maintain accurate records and ensure data privacy.
• Escalate complex issues and follow up on cases.
• Provide feedback on customer trends and preferences.
• Maintain a friendly, helpful attitude to ensure satisfaction.
• Stay updated with product knowledge and company policies.
• Collaborate with marketing to promote engagement and retention.
• Assist in developing and implementing support strategies.

Skills

Excellent communication

Customer-centric

CRM software

MS Office

English language

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing accurate information. Your role is crucial in maintaining customer satisfaction and building strong relationships. You will work closely with our team to ensure a seamless and efficient support process.

Responsibilities

• Answer customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing effective solutions.
• Maintain accurate records of customer interactions and ensure data privacy.
• Escalate complex issues to the appropriate teams and follow up on customer cases.
• Provide regular feedback to the team on customer trends and preferences.
• Ensure a high level of customer satisfaction by maintaining a friendly and helpful attitude.
• Stay updated with product knowledge and company policies to provide accurate information.
• Collaborate with the marketing team to promote customer engagement and retention.
• Assist in developing and implementing customer support strategies and processes.

Qualifications

• A high school diploma or equivalent is required, with a preference for a college degree in a related field.
• 1-2 years of experience in a customer support role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively in English.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Proficiency in using Microsoft Office and customer relationship management (CRM) software.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• A positive and friendly attitude, with a focus on delivering exceptional customer service.
• Willingness to work in shifts, including weekends, as per business needs.
• Basic knowledge of customer support tools and techniques is an asset.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257209
• Job Category Customer Support/Operations | BPM