Walk-in | Admission Counsellor

Maiden Drop; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Maiden Drop is seeking an Admissions Counselor to counsel prospective students and parents on courses, admission procedures, fees, scholarships, and career opportunities. You will manage inquiries via phone, walk-ins, and digital channels, building relationships and guiding applicants through the complete enrollment process.

The role requires following up regularly, achieving enrollment targets, and coordinating with academic, operations, and marketing teams to ensure a smooth admission

Responsibilities

• Counsel prospective students and parents regarding courses, programs, admission procedures, eligibility, fees, scholarships, and career opportunities.
• Handle inbound and outbound calls, enquiries, walk-ins, and leads generated through digital and offline channels.
• Understand students' academic background, career goals, and requirements and recommend suitable courses/programs.
• Follow up with prospective students regularly and convert enquiries into successful admissions.
• Achieve assigned admission/enrollment targets within defined timelines.
• Maintain strong relationships with students and parents throughout the admission process.
• Explain course curriculum, academic structure, facilities, benefits, and career prospects effectively.
• Guide students through the complete admission process, including application, documentation, fee payment, and enrollment.
• Maintain accurate records of leads, follow-ups, conversions, and admissions in CRM/lead management systems.
• Coordinate with academic, operations, marketing, and other internal teams to ensure a smooth admission experience.
• Handle objections and queries professionally and provide appropriate solutions.
• Track follow-ups and ensure timely communication with prospective students.
• Prepare daily/weekly reports on enquiries, follow-ups, conversions, and admissions.
• Stay updated on courses, programs, competitors, and trends in the education sector.
• Ensure a high level of student and parent satisfaction while maintaining professional standards.

Job description

Role & responsibilities

• Counsel prospective students and parents regarding courses, programs, admission procedures, eligibility, fees, scholarships, and career opportunities.
• Handle inbound and outbound calls, enquiries, walk-ins, and leads generated through digital and offline channels.
• Understand students' academic background, career goals, and requirements and recommend suitable courses/programs.
• Follow up with prospective students regularly and convert enquiries into successful admissions.
• Achieve assigned admission/enrollment targets within defined timelines.
• Maintain strong relationships with students and parents throughout the admission process.
• Explain course curriculum, academic structure, facilities, benefits, and career prospects effectively.
• Guide students through the complete admission process, including application, documentation, fee payment, and enrollment.
• Maintain accurate records of leads, follow-ups, conversions, and admissions in CRM/lead management systems.
• Coordinate with academic, operations, marketing, and other internal teams to ensure a smooth admission experience.
• Handle objections and queries professionally and provide appropriate solutions.
• Track follow-ups and ensure timely communication with prospective students.
• Prepare daily/weekly reports on enquiries, follow-ups, conversions, and admissions.
• Stay updated on courses, programs, competitors, and trends in the education sector.
• Ensure a high level of student and parent satisfaction while maintaining professional standards.