Walk-in | Academic Counsellor

Allen Company; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

ALLEN Career Institute Pvt. Ltd. in Hyderabad is seeking an Academic Counsellor to guide prospective students and parents, align academic goals with ALLEN programs, and convert enquiries into admissions.

You will work in the Sales & Admissions team to build trust, explain course structures, and drive successful enrollments. The role focuses on counselling, admissions, lead management, CRM upkeep, and supporting marketing campaigns while delivering an excellent customer experience and meeting

Qualifications

• Graduate or postgraduate in any discipline.
• 1–6 years of experience in Academic Counselling or Admissions roles.
• Excellent communication and counselling skills.
• Experience in Education or EdTech preferred.
• CRM and MS Office knowledge.

Responsibilities

• Counsel prospective students and parents on ALLEN programs and admissions.
• Achieve monthly and quarterly admission and revenue targets.
• Convert walk-ins, appointments, and enquiries into confirmed admissions.
• Maintain CRM records and ensure accurate documentation.

Skills

Academic Counselling

Student & Parent Counselling

Admissions

Sales & Revenue Generation

Lead Management

CRM

Communication & Presentation

Negotiation & Objection Handling

Relationship Building

MS Office

Education

Graduate/Postgraduate in any discipline

Tools

CRM

MS Office

Job description

Job Title: Academic Counsellor

Department: Sales & Admissions
Location: Hyderabad
Organization: ALLEN Career Institute Pvt. Ltd.

Role Summary

The Academic Counsellor is responsible for counselling prospective students and parents, understanding their academic goals, recommending suitable ALLEN programs, and converting walk-in and enquiries into admissions. The role requires excellent communication, relationship-building, and counselling skills to achieve admission and revenue targets while delivering an outstanding customer experience.

Key Responsibilities

1. Student & Parent Counselling

• Counsel prospective students and parents on ALLEN's JEE, NEET, Foundation, and other classroom programs.
• Understand students' academic needs and career aspirations to recommend the most suitable courses.
• Explain course structure, fee plans, scholarship opportunities, and admission procedures.
• Build trust and maintain strong relationships with students and parents throughout the admission journey.

2. Admissions & Sales

• Achieve monthly and quarterly admission and revenue targets.
• Convert walk-in, appointments, and enquiries into confirmed admissions.
• Effectively handle objections and guide parents and students toward informed admission decisions.
• Support fee collection and admission documentation as per organizational guidelines.

3. Lead Management

• Promptly follow up with assigned leads through calls, email, and SMS.
• Schedule counselling sessions and encourage branch visits.
• Ensure timely follow-up of pending enquiries to maximize conversions.
• Maintain accurate lead updates and records in the CRM system.

4. Customer Experience

• Deliver a professional and positive counselling experience.
• Resolve queries and concerns promptly and effectively.
• Handle escalations with empathy and maintain high customer satisfaction.
• Ensure a seamless admission process from enquiry to enrollment.

5. CRM & Documentation

• Maintain complete and accurate records of enquiries, follow-ups, and admissions.
• Ensure all required student documents are collected and verified.
• Adhere to CRM processes and organizational SOPs.

6. Marketing & Outreach Support

• Support admission campaigns, seminars, school outreach programs, and branch events.
• Coordinate with the Marketing and Inside Sales teams to maximize lead conversion.
• Participate in promotional activities to increase admissions and brand awareness.

7. Reporting

• Submit daily, weekly, and monthly reports on enquiries, follow-ups, admissions, and revenue.
• Track personal conversion ratios and identify opportunities for improvement.
• Share market and customer feedback with reporting managers.

Preferred Candidate Profile

• Graduate/Postgraduate in any discipline.
• 1-6 years of experience in Academic Counselling, Admissions, Inside Sales, or Business Development.
• Freshers with excellent communication and counselling skills may also be considered.
• Experience in the Education or EdTech industry will be preferred.
• Excellent communication and interpersonal skills.
• Strong counselling, negotiation, and objection-handling abilities.Customer-focused with a target-driven approach.
• Basic knowledge of CRM systems and Microsoft Office.

Key Skills

• Academic Counselling
• Student & Parent Counselling
• Admissions
• Sales & Revenue Generation
• Lead Management
• Customer Relationship Management (CRM)
• Communication & Presentation
• Negotiation & Objection Handling
• Relationship Building
• MS Office