Waiter/Waitress

Soho House & Co; Mumbai; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Two weekly offs

Food & wine discount

Cowshed discount

Training programs

Pension plan

Health scheme

Job summary

Soho House & Co is seeking a hospitality team member in Mumbai to assist in delivering exceptional guest experiences across our venues. The role emphasizes strong guest service, teamwork, and adherence to service standards within a fast-paced environment.

You will support operations, train under HOD guidance, and contribute to memorable dining and club experiences. The position requires a proactive attitude, reliability, and the ability to manage multiple tasks while maintaining high grooming

Qualifications

• Experience in hospitality and understanding of operations.
• Strong people skills and positive attitude.
• Comfortable with administrative tasks and basic systems.
• Ability to lead a small team and motivate others.

Responsibilities

• Assist in achieving guest satisfaction targets and F&B revenue.
• Follow service standards for breakfast, lunch, dinner, and events.
• Resolve deficiencies and report incidents to management.
• Escort guests and reset tables as needed.
• Check guest satisfaction during each meal.
• Follow schedules and perform side duties.
• Maintain grooming and appearance standards.
• Attend training sessions as required.
• Communicate special requests to supervisors.
• Practice guest courtesy and positivity.
• Adhere to company policies and safety standards.
• Stay calm in fast-paced environments.
• Demonstrate organization and attention to detail.
• Assist with upselling and creating memorable experiences.

Skills

Team player

Punctual

Problem-solving

Guest service

Job description

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Benefits

Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Two Week-offs a week
• Discount on Food, wine-spirits & rooms
• Discount on all Cowshed products (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.Furthermore, we would like you to be able to say yes to the following:

• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Can do attitude

The role…

• Responsible for assisting in achieving the departmental guest satisfaction targets and the food and beverage revenues determined as per the budgets.
• Follow at all times company service standards and sequences of service for breakfast, lunch, dinner and Events.
• Resolve in a satisfactory and proactive manner all service and product deficiencies in his/her station and reports any incidents or challenges to Restaurant Manager/Club Manager.
• Perform the functions of escorting guests and/or resetting tables when required by work schedules.
• Check with every guest, during each meal period, to ascertain satisfaction with service and food.
• Follow schedules, work assignments and execute the side jobs that are determined by HOD.
• Must be familiar with the policies and procedures appropriate for his/her position.
• Comply with Personal Grooming and Appearance Standards as laid down by the Company.
• Attend formal training held by the HOD from time to time.
• Inform, notify supervisors of special requests and or other related matters.
• Practice Basic Skills of Guest Courtesy as appropriate.
• Comply with all company policies, rules and regulations.
• Standing or walking for 10+ hours
• Practicing all general safety standards
• Remaining calm in hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention to details and sense of urgency
• Answering all guest questions accurately and positively
• Suggestive selling
• Creating memorable experiences
• Any other tasks assigned by the manager