Housekeeping Team Leader

Soho House & Co; Mumbai; On-site; INR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Membership

Two Week-offs a week

Discount on Food, wine-spirits & rooms

Discount on all Cowshed products (up t

Cookhouse & House Tonic training and教育

Continuous training to develop you

Local Pension plan and Health Scheme

Job summary

Soho House & Co in Mumbai seeks an experienced Housekeeping Manager to oversee daily operations of the department, ensuring cleanliness across offices, guest rooms, and public areas. You will lead a small team, drive standards, and manage budgets and health-safety compliance.

You will recruit, train and develop staff, implement service improvements, and maintain inventory. A proactive, team-focused approach is essential to delivering exceptional guest experiences.

Qualifications

• We are looking for someone with hospitality experience and understanding of how operations work.
• You should be able to manage a small team and keep them motivated.
• You are comfortable with systems, administrative tasks and good with people.

Responsibilities

• Manage the daily activities of the Housekeeping Department to include cleaning of offices, bedrooms, seating areas, washrooms, restaurants, suites, and all public spaces.
• Supervise and coordinate the activities of the team to ensure smooth operation.
• Conduct periodic walk-through of the hotel and tour public areas to reflect high standards.
• Lead, develop, motivate and empower employees to deliver operational best practices.
• Manage the annual budget, capex projects, staffing and Soho House guidelines.
• Generate product and service improvements and identify new business opportunities.
• Plan, organize and direct the team to ensure guest satisfaction.
• Establish and maintain accurate inventory records.
• Ensure equipment is maintained and compliant with health and safety requirements.
• Report, order and replace damaged inventory as needed.
• Conduct, capture and track daily room and public area inspections.
• Recruit, schedule and train all new housekeeping team members.
• Demonstrate expertise in Housekeeping and inter-department knowledge.
• Ensure safety, security, guest satisfaction and well-being of employees and guests.
• Respond swiftly to hotel emergencies and safety situations.

Skills

Hospitality exp

People skills

Team management

Problem solving

Communication

Punctuality

Can-do attitude

Administrative tasks

Job description

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Benefits

• Membership
• Two Week-offs a week
• Discount on Food, wine-spirits & rooms
• Discount on all Cowshed products (up to 50%)
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem-solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following:

• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Can do attitude

The role…

• Manage the daily activities of the Housekeeping Department to include appropriate cleaning of all offices, bedrooms, seating areas, washrooms, restaurants, suites, and all public spaces.
• Supervise and coordinate the activities of the team to ensure smooth and efficient operation of the Housekeeping Department.
• Conduct periodic walk-through of the hotel. Tour public areas and grounds to ensure the appearance of such areas reflect highly on the hotel, brand, and company.
• Lead, develop, motivate and empower employees to deliver operational best practices.
• Accountable for managing the annual budget, capital expenditure projects, staffing and adhering to Soho House guidelines.
• Consistently come up with product and service improvements as well as ways to generate new business.
• Plan, organize and direct the team members to ensure the highest degree of guest satisfaction.
• Establish and maintain accurate inventory records.
• Assure that equipment is properly maintained and meets health and safety requirements.
• Report, order and replace damaged items or inventory that is not sufficient.
• Conduct, capture and track daily room and public area inspections.
• Recruit, schedule and train all new housekeeping team members.
• Expert in Housekeeping and excellent knowledge of all departments internally.
• Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property.
• Respond swiftly and effectively in any hotel emergency of safety situations.
• Ensure proper handling of guests. Protect their privacy and confidentiality.
• To ensure the Company culture is visible in all aspects of the business.
• Ensure that company reporting systems are adhered to.
• Comply with all Company policies, standards and local laws.