Front Office Assistant

Soho House & Co

Mumbai

On-site

INR 300,000 - 420,000

Full time

14 days+

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Benefits offered by this job

Discount on food, wine, and spirits

Discount on all Cowshed products

Local pension plan and health scheme

Continuous training opportunities

Two week offs per week

Job summary

A leading hospitality company in Mumbai is seeking an Associate for full-time customer service. Responsibilities include managing guest registrations, room assignments, and ensuring guest satisfaction through proactive service and sales techniques. Ideal candidates will have a positive attitude, team collaboration skills, and a knack for problem-solving. This role offers training and a supportive environment to thrive in your hospitality career.

Qualifications

Experience working in hospitality and understanding operations.
Positive attitude with strong interpersonal skills.
Comfortable with administrative tasks and managing a team.

Responsibilities

Register and assign rooms to guests.
Assist with pre-registration and room reservations.
Adhere to cash handling policies and procedures.
Provide room status tracking to housekeeping.
Sell room options and assist guests in making choices.
Maintain key storage, safe access and front desk equipment in good order.

Skills

Customer service

Team collaboration

Time management

Problem solving

Sales techniques

Reliability

Tools

Front office equipment

Job description

Café-built. Bar-Certified. Systems-obsessed.Turning Hospitality + HR know how into Culture, brand & people wins.Ex-Café Ops | Ex-Hyatt

About the job

Who we are…

Soho House & Co is a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally.

The Mission…

Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community we create around the world.

Soho House offers competitive compensation packages for our team members that feature global benefits and perks. Whether you’re seeking entry‑level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Membership

Two Week-offs a week

Discount on Food, wine‑spirits & rooms

Discount on all Cowshed products (up to 50%)

Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink Training, events and opportunities to inspire and educate.

Continuous training to develop yourself personally and professionally

Local Pension plan and Health Scheme

What We Are Looking For

We are primarily looking for someone who is used to working in hospitality as the position requires understanding of how operations work. You are good with people and have a positive attitude and good problem‑solving skills.

You are also comfortable with systems and administrative tasks and with managing a little team and keep them motivated.

Furthermore, we would like you to be able to say yes to the following:

Team player who communicates well with all colleagues

Punctual, reliable and trustworthy

Sense of urgency

Yes, yes, yes mentality

The role…

Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales‑minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late check‑outs, early check‑ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
File room keys (only for manual room key hotels)
Knows how to use front office equipment.
Process guest check‑outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
Uses proper mail, package, and message handling procedures. Courier Mail Register
Reads and initials the pass‑on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.