Assistant Waiter

Soho House & Co; Mumbai; On-site; INR 223,200 - 334,800; Full time

Job summary

Soho House & Co is hiring an Assistant Waiter in Mumbai, India. The role involves delivering exceptional service, maintaining restaurant standards, and ensuring guest satisfaction.

You will engage with guests, support restaurant operations, and comply with health and safety regulations. A commitment to team culture and continuous learning is essential. Join us in providing a warm and welcoming dining experience for our members and guests.

Responsibilities

• Deliver warm, engaging and personalised service to guests.
• Support achieving guest satisfaction and departmental service goals.
• Maintain restaurant sections to the highest standards.
• Communicate special requests and guest preferences to management.
• Comply with all company policies and promote team culture.

Job description

Key Responsibilities – Assistant Waiter

Guest Experience

• Deliver warm, engaging and personalised service, ensuring every member and guest feels welcomed and valued.
• Support the team in achieving guest satisfaction and departmental service goals while contributing to food and beverage revenue targets.
• Follow Soho House service standards and sequence of service across breakfast, lunch, dinner, private events and special occasions.
• Engage with guests throughout their dining experience, anticipating their needs and responding promptly to feedback or requests.
• Resolve minor service concerns confidently and escalate any operational issues to the Club Manager or Supervisor where appropriate.

Service Operations

• Assist in preparing, setting and maintaining restaurant sections to the highest standards before, during and after service.
• Escort members and guests, reset tables efficiently and provide seamless support to ensure smooth restaurant operations.
• Complete daily opening, closing and side duties as allocated by the Head of Department or Supervisor.
• Communicate special requests, guest preferences and operational updates promptly to the management team.
• Maintain exceptional knowledge of menus, daily specials and service procedures.

Standards & Compliance

• Consistently uphold Soho House brand standards, ensuring attention to detail in every aspect of service.
• Maintain impeccable personal grooming and professional appearance in line with company guidelines.
• Follow all food safety, hygiene, health and safety policies and operational procedures.
• Attend all scheduled training sessions and actively participate in learning and development opportunities.
• Comply with all company policies, procedures and code of conduct while promoting a positive and collaborative team culture.