VRM Virtual relationship manager NRI US/Night Shift

Axis Bank; Navi Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Axis Bank is seeking a Virtual Relationship Manager for the night shift in Mumbai/Navi Mumbai. The role centers on premium service delivery, managing an NRI portfolio, and achieving revenue targets through cross-sell and up-sell opportunities.

You will build strong client relationships, leverage digital tools for end-to-end support, and ensure compliance with banking regulations while deepening CASA, mutual funds, insurance, and other products.

Qualifications

• Graduate or postgraduate from a recognized institution.
• 2.5 years of BFSI sector experience.
• Strong English and local language communication.
• Premium customer service and relationship management.

Responsibilities

• Achieve revenue targets from mapped NRI customers.
• Provide premium service and manage client relationships.
• Drive CASA deepening, NTB lead generation, and NDIAS services.
• Cross-sell investments, assets, cards, and liabilities.
• Ensure compliance with internal controls and regulatory guidelines.
• Use digital tools and systems for end-to-end client support.

Skills

English Fluency

Retail Banking

Lead Generation

Sales Targeting

Interpersonal Skills

Team Player

Mutual Funds

Education

Graduate or Postgraduate

Job description

VRM - Virtual Relationship Manager Night shift- Axis Bank - Mumbai Contact : Ganesa Subramanian whatsapp: [phone] (Share your resume and mention VRM Mumbai - Do not call) Job location : Navi Mumbai
Shift : US /Night shift

Candidates with Good english commn skills VRM - Virtual Relationship Manager Night Shift Mumbai - Axis Bank Contact : Ganesa Subramanian whatsapp: [phone] (Share your resume and mention VRM Priority Noida - Do not call) Job location : Noida Candidates with Good english commn skills About OCCThe endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service.Outbound Contact Centre envisages to provide a differential customer experience. We are looking for a dynamic and customer-focused Virtual Relationship Manager to manage our NRI portfolio. The role involves premium service delivery, revenue generation through cross-sell and up-sell, and deepening customer relationships.

Key Responsibilities:

• Achieve revenue targets (and cross-sell) from mapped NRI customers.
• Provide premium customer service and manage client relationships.
• Drive CASA deepening, NTB lead generation, and NDIAS services.
• Cross-sell investment, asset, card, and liability products.
• Ensure compliance with internal controls and regulatory guidelines.
• Use digital tools and systems for end-to-end client support.

Required Competencies:

• Strong interpersonal and analytical skills.
• Knowledge of retail banking and digital channels.
• Excellent communication in English and local language.
• Proven lead generation and conversion abilities.
• High sales orientation and ability to meet targets.
• Teamwork, resilience, and motivation to build new functions.
• Familiarity with Mutual Funds, Insurance, PMS, and structured products.

Qualifications & Experience:

• Graduate or Postgraduate from a recognized institution.
• 2.5 years of relevant experience in BFSI sector.
• Role & responsibilities