Virtual Relationship Manager NRI- Mumbai Ghansoli- NIGHT SHIFT

Axis Bank; Navi Mumbai; On-site; INR 550,000 - 750,000; Full time

Job summary

Axis Bank is seeking a Virtual Relationship Manager for night shifts in Mumbai to manage an NRI portfolio with a focus on premium service delivery. The role emphasizes revenue generation through cross-sell of investments, insurance, and wealth products, while deepening client relationships and ensuring compliance.

Candidates should have strong English communication, relevant BFSI experience, and the ability to meet sales targets in a dynamic Outbound Contact Centre environment.

Qualifications

• Graduate or Postgraduate from a recognized institution.
• 2.5 years of relevant experience in BFSI sector.

Responsibilities

• Achieve revenue targets and cross-sell from mapped NRI customers.
• Provide premium customer service and manage client relationships.
• Drive CASA deepening, NTB lead generation, and NDIAS services.
• Cross-sell investment, asset, card, and liability products.
• Ensure compliance with internal controls and regulatory guidelines.
• Use digital tools and systems for end-to-end client support.

Skills

Interpersonal skills

Analytical skills

Retail banking

English fluency

Local language fluency

Lead generation

Conversion ability

Sales orientation

Teamwork & resilience

Mutual funds

Insurance products

PMS products

Structured products

Education

Graduate or Postgraduate

Job description

VRM - Virtual Relationship Manager Night shift- Axis Bank - Mumbai

Job location : Navi Mumbai

Candidates with Good english commn skills

Job location : Noida

Candidates with Good english commn skills

About OCC

The endeavor of Outbound Contact Centre is to create best in class customer experience through effective use of innovative technology for a sustainable mutually beneficial relationship. As a part of Outbound Contact Centre, he/she would have to support the respective Line of Business to achieve and exceed dial targets through effective use of communication skills. The Axis Outbound Contact Channel will work and focus on a new age technology which will provide the customer with a new and unique banking experience in terms of customer service.Outbound Contact Centre envisages to provide a differential customer experience. We are looking for a dynamic and customer-focused Virtual Relationship Manager to manage our NRI portfolio. The role involves premium service delivery, revenue generation through cross-sell and up-sell, and deepening customer relationships.

Key Responsibilities:

• Achieve revenue targets (and cross-sell) from mapped NRI customers.
• Provide premium customer service and manage client relationships.
• Drive CASA deepening, NTB lead generation, and NDIAS services.
• Cross-sell investment, asset, card, and liability products.
• Ensure compliance with internal controls and regulatory guidelines.
• Use digital tools and systems for end-to-end client support.

Required Competencies:

• Strong interpersonal and analytical skills.
• Knowledge of retail banking and digital channels.
• Excellent communication in English and local language.
• Proven lead generation and conversion abilities.
• High sales orientation and ability to meet targets.
• Teamwork, resilience, and motivation to build new functions.
• Familiarity with Mutual Funds, Insurance, PMS, and structured products.

Qualifications & Experience:

• Graduate or Postgraduate from a recognized institution.
• 2.5 years of relevant experience in BFSI sector.