Virtual Relationship Manager NRI- Whitefield Bangalore -Night shift

Axis Bank; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Axis Bank is seeking a Virtual Relationship Manager (NRI) in Bangalore to manage our NRI portfolio with a premium service approach. The role emphasizes revenue generation through cross-sell, lead generation and deepening customer relationships within a night-shift, on-site setup.

Strong English and local language communication is required. The candidate should have BFSI experience and be proficient with digital banking tools to support end-to-end client interactions and compliance with internal

Qualifications

• Requires Graduate or Postgraduate degree from a recognized institution.
• 2.5 years of relevant BFSI experience.
• Strong interpersonal and analytical capabilities.
• Knowledge of retail banking and digital channels.
• Excellent communication in English and local language.
• Proven lead generation and conversion abilities.
• High sales orientation with ability to meet targets.
• Teamwork and resilience to build a new function.

Responsibilities

• Achieve revenue targets (IPG and cross-sell) from mapped NRI customers.
• Provide premium customer service and manage client relationships.
• Drive CASA deepening, NTB lead generation, and NDIAS services.
• Cross-sell investments, assets, cards, and liabilities.
• Ensure compliance with internal controls and regulatory guidelines.
• Utilize digital tools and systems for end-to-end client support.
• Manage liability product acquisition through digital leads and onboarding.

Skills

Interpersonal skills

Analytical skills

Retail banking knowledge

Digital channels knowledge

English and local language

Lead generation

Sales orientation

Teamwork

Resilience

Motivation to build new functions

Education

Graduate or Postgraduate

Tools

CRM systems

Banking operations systems

Job description

Virtual Relationship anager NRI Bangalore Night shift

Location :Whitefield Bangalore

We are looking for a dynamic and customer-focused Virtual Relationship Manager to manage our NRI portfolio. The role involves premium service delivery, revenue generation through cross-sell and up-sell, and deepening customer relationships.

Key Responsibilities:

• Achieve revenue targets (IPG and cross-sell) from mapped NRI customers.
• Provide premium customer service and manage client relationships.
• Drive CASA deepening, NTB lead generation, and NDIAS services.
• Cross-sell investment, asset, card, and liability products.
• Ensure compliance with internal controls and regulatory guidelines.
• Use digital tools and systems for end-to-end client support.

Required Competencies:

• Strong interpersonal and analytical skills.
• Knowledge of retail banking and digital channels.
• Excellent communication in English and local language.
• Proven lead generation and conversion abilities.
• High sales orientation and ability to meet targets.
• Teamwork, resilience, and motivation to build new functions.
• Familiarity with Mutual Funds, Insurance, PMS, and structured products.

Qualifications & Experience:

• Graduate or Postgraduate from a recognized institution.
• 2.5 years of relevant experience in BFSI sector.

Good English communication

About OCC:

Outbound Contact Center engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Outbound Contact Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience

About the Role:

The Virtual Acquisition Manager (VAM) uses business acumen, operational knowledge and impactful client interactions to identify and deliver the right product solution to prospective customers and explore other cross-sell opportunities to them. The Virtual Acquisition Manager (VAM) needs to be proficient in the core NTB liability product being offered andpossess working knowledge of Retail Asset products, Banking operations, Investment options and Cardproducts

Key Responsibilities

• Manage the liability product acquisition thru leads from digital channel and propensity bases, delivering our prospective liability clients a superior customer experience. Acting as a single point of contact till the customer is on boarded.
• Achieve the monthly assigned business targets through effective conversion ratio, right product mix, defined average sourcing value and cross-sales generating fee income across investment, assets and cards.
• Effectively utilize all applications, tools, and databases used to process transparent end to end client support. Proficient with systems related to Banking transactions and services
• Strictly adhere to the internal control policies and ensure that the organization's activities are carried out in accordance with the set guidelines

Qualifications:

Optimal qualification for success on the job is:

• Graduate or Post graduate from a recognized institution.
• 2- 5 years relevant role/ BFSI sector.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.
• Ability to handle pressure and meet deadlines.
• Ability to successfully work as a part of a team.
• High sales orientation to meet the sales targets consistently.
• Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.