Virtual Relationship Manager

Mintskill HR Solutions LLP; Hyderabad, Thane; On-site; INR 450,000 - 650,000; Full time

Job summary

Mintskill HR Solutions LLP seeks a Relationship Manager in Hyderabad to deepen customer relationships and drive mobile banking adoption across retail and SME segments. The role emphasizes onboarding, cross-selling products like cards and other offers, and providing tailored banking solutions to clients.

You will coordinate with internal teams to meet targets and ensure compliant, high-quality service. Candidates should have 2+ years in Banking or Life Insurance channels, with a Graduation

Qualifications

• Minimum 2+ years of relevant experience in Banking or Life Insurance Banca channel.

Responsibilities

• Responsible for deepening customer relationships to increase customer relationship value.
• Drive quality engagements over call with customers by following industry best practices.
• Increase mobile banking adoption and drive initial login on Optimus app.
• Cross-sell of pre-approved products to increase products per customer.
• Ensure all customer profiling for mapped customers and present suitable banking products.
• Be solution oriented and ensure effective onboarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions.

Skills

Customer relationship

Cross-selling

Mobile banking

Banking product knowledge

Education

Bachelor’s degree

Job description

Thane, Hyderabad, India | Posted on 07/30/2026

VRM will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients.
They will drive mobile banking adoption & usage, increase cross-sell of products and work towards upgrading and on-boarding customers in the relationship banking program. Professionally driven to achieve higher customer satisfaction and increase retention. VRM to have complete knowledge of end-to-end bank offerings, key goals of RM, bank systems and key onboarding steps for products cross-sell.

• Responsible for deepening customer relationships to increase customer relationship value.
  
• Responsible for driving quality engagements over call with customers by following industry best practices.
  
• Responsible for increasing mobile banking adoption and drive initial login on Optimus app.
  
• CASA value builds up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio.
  
• Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer,
  
• Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirements.
  
• Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
  
• Ensure monthly operating plan is met to improve scorecard and decile rankings.
  
• Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement.
  
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
  
• Ensure strict adherence to the bank policies and compliance.
  
• Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program.
  

Secondary Responsibilities:

• Assist audit and ensure compliance to internal and external regulations and guidelines.
  
• Provide best in-class customer service to all clients to become their primary banker.
  

Requirements

Graduation:

Bachelor’s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business /

Computers / Management/ any other graduation degree.

Experience:

Minimum 2+ years of relevant experience in Banking or Life Insurance Banca channel.