Operations Strategy Analyst

Joblet-AI; India; Remote; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Performance-based bonus

Learning stipend

Health & wellness benefits

Job summary

Joblet-AI is seeking a forward-thinking Operations Strategy Analyst to join our growing remote team. You will blend big-picture strategic thinking with hands-on execution to shape our operations and drive initiatives within your area.

You will collaborate across remote departments, manage timelines, respond to client inquiries, and serve as a reliable point of contact for vendors and partners. A strong bias for data-driven decisions and a collaborative mindset are essential.

Qualifications

• 3–5 years of progressive experience in a relevant functional role.
• Strong analytical abilities with a data-driven mindset.
• Exceptional communication and customer relationship management skills.

Responsibilities

• Collaborate across remote departments to achieve shared objectives.
• Respond promptly to client inquiries and escalations.
• Troubleshoot, investigate, and resolve complex operational issues.
• Manage project timelines, resources, and cross-team coordination.
• Act as a reliable point of contact for external vendors, partners, or clients.

Skills

CRM software

Written & verbal communication

De-escalation

Priorities management

Data-driven decision making

Tools

Helpdesk / Ticketing system

Job description

We are actively seeking a forward-thinking Operations Strategy Analyst to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Collaborate seamlessly across remote departments to achieve shared objectives.
• Respond promptly and professionally to client inquiries and escalations.
• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Manage project timelines, resource allocation, and cross-team coordination.
• Act as a reliable point of contact for external vendors, partners, or clients.

Required Skills & Qualifications:

• Strong working knowledge of helpdesk, ticketing, or CRM software.
• Exceptional written, verbal, and asynchronous communication capabilities.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Exceptional ability to manage multiple competing priorities simultaneously.
• 3-5 years of demonstrated, progressive success in a relevant functional role.

What You'll Bring:

• Strong analytical abilities coupled with a commitment to data-driven decision making.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.