Operations Strategy Manager

Joblet-AI; India; Remote; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Annual learning & development stipend

Performance-based bonus

Health and wellness benefits

Fully remote with flexible hours

Job summary

Joblet-AI is hiring an Operations Strategy Manager to shape and optimize our remote operations. You will drive strategic initiatives, resolve complex operational issues, and own project delivery with meticulous record-keeping.

Ideal candidates bring 5–8 years of relevant experience, strong communication, and the ability to thrive in a fast-paced, ambiguous environment while supporting remote collaboration and data-driven decisions.

Qualifications

• 5-8 years of progressive experience in a relevant function.
• Proven ability to manage multiple priorities in fast-paced settings.
• Strong written and verbal communication in a remote environment.

Responsibilities

• Troubleshoot and resolve complex operational or customer issues.
• Own end-to-end project execution and strategic delivery.
• Maintain detailed records of stakeholder interactions.
• Gather and act on client feedback to improve processes.
• Mentor and train junior team members.

Skills

De-escalation

Problem-solving

Customer relationship management

Stakeholder management

Analytical thinking

Remote collaboration

Tools

Slack

Zoom

Teams

Job description

We are actively seeking a passionate Operations Strategy Manager to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Take complete ownership of complex project execution, strategy, and final delivery.
• Maintain highly detailed and accurate records of all stakeholder interactions.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Provide ongoing mentorship, guidance, and training to junior team members.

Required Skills & Qualifications:

• Excellent de-escalation, problem-solving, and customer relationship management skills.
• 5-8 years of demonstrated, progressive success in a relevant functional role.
• Exceptional ability to manage multiple competing priorities simultaneously.
• Exceptional written, verbal, and asynchronous communication capabilities.
• High-level proficiency with remote collaboration platforms (Slack, Zoom, Teams).

What You’ll Bring:

• Strong analytical abilities coupled with a commitment to data-driven decision making.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.