Voip Engineer

Movate; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Movate is seeking a VOIP Engineer for its telecom platform to support a 24x7 US shift. The role requires strong English communication, VoIP and networking know-how, and experience with CRM systems like Salesforce Service Cloud. Prior contact center exposure is valued, with CCNA/CCNP being an added plus.

The candidate will troubleshoot VoIP setups, assist customers via screen sharing, and work within a dynamic, global environment.

Qualifications

• Excellent written and verbal communication in English is required.
• Prior contact center exposure handling inbound calls/chats.
• Basic knowledge of VoIP setup and networking concepts.
• Familiarity with Salesforce Service Cloud or similar CRM systems.
• Screen-sharing sessions to assist customers with setup and troubleshooting.

Skills

English communication

Screen sharing

Salesforce Service Cloud

VoIP basics

Networking fundamentals

Education

CCNA/CCNP certification (advantage)

Tools

Salesforce Service Cloud

Job description

Warm greetings from CSS Corp, Chennai !!!

Below is the Job Description for your reference,

Role : VOIP Enginer

Domain: Telecom VOIP Platform

Shifts: 24x7 ( US Shift )

Mandatory Requirements:

• Prior contact center experience - EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP Setup, Basic Networking knowledge, and basic experience in Windows and macOS.

Technical Knowledge Requirements:

• Moderate understanding of networking fundamentals, including:
• Packet Switching
• VoIP protocols (H323, SIP, RTP)
• OSI Model
• MAC Addressing and Subnetting
• TCP/IP, DNS
• Networking tools such as Ping/Traceroute, DHCP, Telnet
• Basic Routing Concepts
• Good understanding of VoIP technologies, networking, and telecommunications.
• Clear knowledge of how VoIP calls are connected and terminated
• Understanding the role of SIP in VoIP call setup and management
• Basic knowledge of SaaS products.
• Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.
• Familiarity with Salesforce Service Cloud (or similar CRM systems), Knowledge Base systems, and Customer Portals for case management.
• Certifications in CCNA/CCNP are an added advantage.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.