VOIP Network Engineer-Bangalore

Movate Technologies; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Movate Technologies in Bengaluru, India, seeks a VOIP Network Engineer to manage inbound contacts with strong English communication. The role requires basic VoIP setup knowledge, networking fundamentals and familiarity with Windows/macOS. Prior experience in screen-sharing and SaaS CRM tools is desirable.

Responsibilities include assisting customers with setup and troubleshooting, leveraging CRM systems, and maintaining clear documentation for service delivery. Immediate joiners are welcome.

Qualifications

• Clear written and spoken English required for handling inbound interactions.
• Solid understanding of VoIP setup, networking concepts and basic OS knowledge.
• Experience with screen-sharing to guide customers through setup and troubleshooting.
• Exposure to SaaS products and basic CRM usage is a plus.

Skills

English communication

VoIP basics

Networking fundamentals

Windows/macOS familiarity

Customer support

Screen sharing support

Education

CCNA/CCNP certifications

Tools

Salesforce Service Cloud

CRM systems

Job description

We are hiring for VOIP Network Engineer.

Job Description

Mandatory Requirements

• Prior contact center experience - EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP Setup, Basic Networking knowledge, and basic experience in Windows and macOS.

Technical Knowledge Requirements

• Moderate understanding of networking fundamentals, including:
• Packet Switching
• VoIP protocols (H323, SIP, RTP)
• OSI Model
• MAC Addressing and Subnetting
• TCP/IP, DNS
• Networking tools such as Ping/Traceroute, DHCP, Telnet
• Basic Routing Concepts
• Good understanding of VoIP technologies, networking, and telecommunications.
• Clear knowledge of how VoIP calls are connected and terminated
• Understanding the role of SIP in VoIP call setup and management

Additional Competencies

• Basic knowledge of SaaS products.
• Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.
• Familiarity with Salesforce Service Cloud (or similar CRM systems), Knowledge Base systems, and Customer Portals for case management.
• Certifications in CCNA/CCNP are an added advantage.

Note: We are looking for Immediate joiners.