Unified Communications & VoIP Operations Engineer - PuneVOIS
VOIS
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Job summary
VOIS is seeking an experienced Unified Communications and VoIP Operations Engineer to provide second-line operational support for Cisco UC and VoIP solutions serving global enterprise customers. You will handle incident resolution, root cause analysis, onboarding, and automation opportunities to improve efficiency.
This role offers exposure to cloud platforms, SBC deployments, and ongoing service improvements within a large, multinational technology environment.
Qualifications
- Experience in implementation and incident management with a focus on VoIP, SIP, SBC, cloud technologies and enterprise networking.
- Advanced knowledge of GCP, PowerShell, Python, automation, telecom networks, NGINX and SBC platforms.
- Strong understanding of SIP, IMS, Linux administration and SQL.
Responsibilities
- Provide end-to-end second-line technical support for unified communications services and data centre infrastructure.
- Diagnose, investigate and resolve customer-reported incidents within agreed service levels.
- Coordinate with technology vendors to support issue resolution as escalation point.
- Plan, test and implement service changes while ensuring platform stability and continuity.
- Onboard new customers into production environment with configuration and testing.
- Monitor signalling traffic and platform performance, analyze trends, and suggest improvements to service quality and KPIs.
- Support installation, configuration and ramp-up activities for network platforms.
- Collaborate with development teams to identify automation opportunities to improve efficiency.
- Maintain documentation, procedures, knowledge bases and inventory databases.
- Contribute to maintaining service availability targets and reducing incident volumes.
Skills
Education
Tools
Job description
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
We are seeking a skilled Unified Communications and VoIP Operations Engineer to provide second-line operational support for Cisco Unified Communications and Voice over IP solutions serving global enterprise customers. This role is responsible for incident resolution, root cause analysis, service availability, customer onboarding, technical change implementation, and identifying opportunities to automate operational activities. The position offers the opportunity to develop deep technical expertise and grow into a recognised subject matter expert within a global technology environment.
- Provide end-to-end second-line technical support for unified communications services and associated data centre infrastructure
- Diagnose, investigate and resolve customer-reported incidents within agreed service levels
- Act as a technical escalation point and coordinate with technology vendors to support issue resolution
- Plan, assess, test and implement service changes while ensuring platform stability and service continuity
- Onboard new customers into the production environment through configuration, testing and inventory updates
- Monitor signalling traffic and platform performance, analyse trends, and recommend improvements to service quality and key performance indicators
- Support installation, configuration and service ramp-up activities for network platforms
- Collaborate with development teams to identify and implement automation opportunities that improve operational efficiency
- Maintain accurate documentation, operational procedures, knowledge repositories and inventory databases
- Contribute to maintaining service availability targets and reducing incident volumes and resolution times
- Experience in implementation and incident management with a primary focus on VoIP, SIP, Session Border Controllers, cloud technologies and enterprise networking
- Advanced knowledge of technologies such as GCP, PowerShell, Python, automation, telecommunications networks, NGINX and SBC platforms
- Good understanding of SIP, IMS, Linux administration and SQL
- Experience with operational and monitoring tools such as Remedy, Netcool, Palladion and ScienceLogic
- Strong analytical, troubleshooting, communication and stakeholder management skills
- Self-motivated with a commitment to continuous learning and keeping pace with evolving collaboration technologies
- Graduate degree or equivalent qualification
- Minimum of 6 years of relevant professional experience
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
- Opportunity to work with global enterprise customers in a highly dynamic technology environment
- Exposure to advanced collaboration, cloud, network and automation technologies
- Career progression opportunities towards becoming a recognised technical subject matter expert
- Participation in large-scale service transformation and automation initiatives
- Experience working with geographically dispersed teams and vendor ecosystems
- Advanced Unified Communications and VoIP operations management
- Automation using PowerShell, Python and operational tooling
- Cloud platform operations and integration within enterprise environments
- Incident management, root cause analysis and service improvement methodologies
- Network infrastructure technologies including SIP, SBC, routing, firewalls and NGINX
- Customer onboarding, change management and service lifecycle management
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
- LinkedIn: https://www.linkedin.com/company/vois/
- Facebook: https://www.facebook.com/voisglobal
- Instagram: https://www.instagram.com/voisglobal/
- You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2
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