VoIP Engineer

Movate Technologies; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

CSS Corp in Bangalore is seeking a voice-sustaining support specialist for telecom VOIP platform operations. You will handle inbound calls/chats and leverage knowledge of VoIP protocols, networking fundamentals, and CRM tools to resolve issues.

The role requires strong English communication, screen-sharing ability, and familiarity with SaaS platforms like Salesforce Service Cloud, along with CCNA/CCNP certifications as added value.

Qualifications

• Prior contact center experience with EMEA/NAM regions.
• Excellent written and verbal communication in English.
• Basic knowledge of VoIP setup and networking; familiarity with Windows and macOS.

Skills

Excellent English communication

Screen-sharing sessions

CRM familiarity

Education

CCNA/CCNP certifications

Tools

Salesforce Service Cloud

Knowledge Base systems

Customer Portals

Job description

Dear Candidate,

Good day !

Warm greetings from CSS Corp, Chennai !!!

Below is the Job Description for your reference,

Domain: Telecom VOIP Platform

Location: Bangalore

Shifts: 24x7 ( US Shift )

Mandatory Requirements:

• Prior contact center experience - EMEA/NAM (handling inbound calls/chats).
• Excellent written and verbal communication skills in English.
• Basic knowledge of VoIP Setup, Basic Networking knowledge, and basic experience in Windows and macOS.

Technical Knowledge Requirements:

• Moderate understanding of networking fundamentals, including:
• Packet Switching
• VoIP protocols (H323, SIP, RTP)
• OSI Model
• MAC Addressing and Subnetting
• TCP/IP, DNS
• Networking tools such as Ping/Traceroute, DHCP, Telnet
• Basic Routing Concepts
• Good understanding of VoIP technologies, networking, and telecommunications.
• Clear knowledge of how VoIP calls are connected and terminated
• Understanding the role of SIP in VoIP call setup and management

Additional Competencies:

• Basic knowledge of SaaS products.
• Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting.
• Familiarity with Salesforce Service Cloud (or similar CRM systems), Knowledge Base systems, and Customer Portals for case management.
• Certifications in CCNA/CCNP are an added advantage