Voice Process Executive - DJO AR (Fulltime)

WorkzApp; Thane; In loco; INR 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

Teleperformance in Thane is seeking a Voice Process Executive for the DJO AR account. This full-time role handles inbound voice interactions with healthcare providers and patients, focusing on pre-authorization and medical billing processes.

You will verify patient information, document calls, and ensure HIPAA-compliant handling of billing inquiries, with targets for quality and speed. English communication is essential, and prior experience in pre-authorization or medical billing is preferred.

Competenze

• Minimum 6 months of proven experience in Pre-Authorization or Medical Billing.
• Mandatory knowledge of Pre-Authorization processes and healthcare workflows.
• Excellent verbal and written communication skills in English.
• Ability to handle voice-based customer interactions professionally.
• Basic computer proficiency for using call center systems and documentation tools.

Mansioni

• Handle inbound voice calls from healthcare providers and patients regarding pre-authorization requests.
• Process pre-authorization approvals and denials with accurate documentation.
• Manage medical billing inquiries and resolve customer concerns related to billing and claims.
• Verify patient information and insurance eligibility details.
• Maintain detailed call notes and follow proper documentation standards.
• Adhere to quality assurance guidelines and compliance requirements in the healthcare industry.
• Meet call handling targets and quality metrics as per performance standards.
• Escalate complex cases to supervisors when required.

Conoscenze

Pre-Authorization

Medical Billing

Voice Process

Communication Skills

Customer Service

Healthcare Knowledge

Strumenti

CRM

Call Center Systems

Descrizione del lavoro

Voice Process Executive - DJO AR (Fulltime)

Responds within 48 hours

About the role

About the Company

Teleperformance is a leading global omnichannel customer experience technology and services company. With a presence across multiple countries, the company specializes in delivering voice, digital, and customer support solutions for enterprises across various industries including healthcare, finance, and technology.

Role Overview

We are hiring Voice Process Executives for our DJO AR account based in Thane. This is a fulltime position involving inbound voice-based customer interactions in the healthcare domain, specifically focused on pre-authorization and medical billing processes. You will be responsible for handling customer inquiries with professionalism and accuracy while maintaining service quality standards.

Key Responsibilities

• Handle inbound voice calls from healthcare providers and patients regarding pre-authorization requests
• Process pre-authorization approvals and denials with accurate documentation
• Manage medical billing inquiries and resolve customer concerns related to billing and claims
• Verify patient information and insurance eligibility details
• Maintain detailed call notes and follow proper documentation standards
• Adhere to quality assurance guidelines and compliance requirements in the healthcare industry
• Meet call handling targets and quality metrics as per performance standards
• Escalate complex cases to supervisors when required

Must-Have Skills

• Minimum 6 months of proven experience in Pre-Authorization or Medical Billing
• Mandatory knowledge of Pre-Authorization processes and healthcare workflows
• Excellent verbal and written communication skills in English
• Ability to handle voice-based customer interactions professionally
• Basic computer proficiency for using call center systems and documentation tools

Good to Have

• Experience with healthcare insurance terminology and processes
• Familiarity with medical billing systems and codes
• Previous experience in a customer support or call center environment
• Knowledge of healthcare compliance and privacy regulations (HIPAA)
• Experience with CRM or call center management systems

What You Will Gain

• Comprehensive understanding of healthcare pre-authorization and medical billing processes
• Professional development in customer service excellence and communication skills
• Exposure to the healthcare and insurance industry domain
• Experience working with a reputable global customer experience organization
• Opportunities for career growth and skill enhancement in the BPO sector

Resume Keywords:

Pre-Authorization, Medical Billing, Voice Process, Customer Support, Healthcare, Insurance Claims, Communication Skills, Call Center, Inbound Calls, HIPAA Compliance, Patient Interaction, Billing Inquiries, Customer Service, Healthcare BPO, Teleperformance

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Skills & tools

Pre-Authorization Medical Billing Voice Process Communication Skills Customer Service Healthcare Knowledge