Senior Process Executive (Voice)

DJO Global; Hyderabad; On-site; INR 250,000 - 450,000; Full time

Job summary

DJO Global in Hyderabad, India, is seeking a Senior Process Executive - Voice to support Revenue Cycle Management. You will handle patient data, medical billing, insurance claims, and compliance tasks to ensure accurate financial operations in healthcare organizations.

This role requires attention to detail, strong communication, and the ability to work night shifts in US time zones. Join a fast-moving, patient-focused team supporting brands like DonJoy, Aircast and Exos in an

Qualifications

• Graduate in any non-technical field.
• 1–2 years of US Healthcare RCM Voice / customer service experience.
• Willingness to work night shifts in US time zones.

Responsibilities

• Handle customer interactions via calls, emails, and chats.
• Provide product/service information and resolve queries.
• Escalate unresolved issues to specialized departments, order entry, and cash posting.
• Perform end-to-end AR follow-up with insurers via outbound calls.
• Analyze claims to identify reasons for rejections/denials and resolve promptly.
• Initiate appeals or escalate unresolved claims to the appropriate department.
• Document all call outcomes and actions in the billing system with accuracy.
• Meet SLA/KPI metrics for productivity, quality, and turnaround time.
• Handle complex claim escalations and ensure effective closure.
• Collaborate with Data, Quality, and Client Teams for smooth claim resolution.
• Ensure HIPAA compliance and data confidentiality.

Skills

US Healthcare RCM

Verbal communication

Payer portals

Practice management systems

Multitasking

Education

Bachelor's degree in any field

Tools

MS Office

Job description

Job Title

Senior Process Executive Voice

Job Summary

Role Summary: Are you detail-oriented and results-driven We are looking for a motivated, customer-focused individual to join our team as a Senior Process Executive - Voice.

In this role, the Senior Process Executive - Voice in Revenue Cycle Management (RCM) is primarily responsible for handling patient data, medical billing, insurance claims, and compliance tasks to ensure smooth financial operations in healthcare organizations. The role demands accuracy, knowledge of medical terminology, and strong communication skills.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovations possible in orthopedics and beyond with brands such as DonJoy, Aircast and Exos.

Location: Hyderabad, India

Business Unit: Revenue Cycle Management

Key Responsibilities

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet business needs.

• Customer Interaction: Answer calls, emails, and chats professionally.
• Provide product/service information and resolve queries.
• Handle complaints and escrow unresolved issues to specialized departments, order entry, cash posting, etc.
• Perform end-to-end AR follow-up with insurance companies via outbound calls to resolve pending/unpaid claims.
• Analyze claims to identify reasons for rejections/denials and ensure timely resolution.
• Initiate appeals or escrow unresolved claims to the appropriate department.
• Document all call outcomes and actions taken in the billing system with accuracy.
• Achieve and exceed SLA/KPI metrics such as productivity, call quality, resolution rate, and turnaround time.
• Handle complex claim escalations and ensure effective closure.
• Collaborate with Data, Quality, and Client Teams to ensure smooth claim resolution.
• Ensure strict adherence to HIPAA compliance and data confidentiality guidelines.

Required Skills

• Knowledge of US Healthcare RCM, Front-end and back-end processes aligned in Revenue cycle management
• Excellent verbal communication skills with neutral accent and active listening.
• Ability to handle difficult conversations and negotiate effectively with payers.
• Proficiency in working with practice management systems, payer portals, and MS Office tools.
• Strong problem-solving and analytical ability.
• Attention to detail and ability to multitask while working with multiple systems.
• Flexibility to work in night shifts/US time zones.
• Ability to work 5 days a week in Hyderabad office

Qualifications

• Graduate in any stream BA/BCOM/BBA, etc (No technical/IT background)
• 1-2 years of experience in US Healthcare RCM Voice / Customer Service (AR calling, patient billing, or claim resolution).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.