AR / Senior AR Caller

WorkzApp; Mumbai; On-site; INR 300,000 - 480,000; Full time

Job summary

Medusind is seeking AR Callers for its Mumbai operations to manage denial claims and AR follow-ups with US insurers. This full-time role operates night shifts and emphasizes accurate documentation and timely resolution of billing discrepancies.

You will interact with US insurance providers, escalate complex cases when needed, and collaborate with coding and billing teams to ensure clean claim submissions. Night shifts run 5:30 PM–2:30 AM, five days a week.

Qualifications

• 1+ year of experience in Denial Management or AR follow-up.
• Strong English communication skills, both verbal and written.
• Ability to work night shift hours (5:30 PM to 2:30 AM, 5 days per week).
• HSC qualification (12th standard) or equivalent.

Responsibilities

• Contact US insurance companies to follow up on pending claims, denials, and accounts receivable matters.
• Investigate and resolve claim denials by gathering documentation and resubmitting claims.
• Maintain detailed records of all calls, communications, and outcomes in billing systems.
• Communicate clearly with insurance representatives to negotiate and expedite claim processing.
• Track and report denial trends, resolution rates, and aging accounts receivable.
• Escalate complex cases to senior team members and management as required.
• Meet daily call targets and performance metrics while maintaining quality standards.
• Collaborate with medical coding and billing teams to ensure accurate claim submissions.

Skills

AR Follow-up

Denial Management

Medical Billing

US Healthcare Billing

Night Shift Coordination

Strong English Communication

Education

HSC (12th standard)

Tools

Healthcare billing systems

Denial management software

EHR systems

Job description

Responds within 48 hours

About the role

About the Company Medusind is a leading medical billing and healthcare solutions company specializing in insurance claims management and denial resolution. With a focus on delivering exceptional service to US-based insurance providers, Medusind combines technical expertise with dedicated customer support to optimize revenue cycles for healthcare organizations.

Role Overview We are hiring AR (Accounts Receivable) and Senior AR Callers to join our dynamic medical billing team in Mumbai. This is a full-time position with night shift hours, where you will be responsible for managing insurance claim denials, following up on outstanding accounts receivable, and communicating with US insurance companies to resolve billing discrepancies. This role is critical to ensuring timely claim resolution and revenue optimization.

Key Responsibilities • Contact US insurance companies to follow up on pending claims, denials, and accounts receivable matters • Investigate and resolve claim denials by gathering necessary documentation and resubmitting claims • Maintain detailed records of all calls, communications, and resolution outcomes in billing systems • Communicate clearly and professionally with insurance representatives to negotiate and expedite claim processing • Track and report on denial trends, resolution rates, and aging accounts receivable • Escalate complex cases to senior team members and management as required • Meet daily call targets and performance metrics while maintaining quality standards • Collaborate with medical coding and billing teams to ensure accurate claim submissions

Must-Have Skills • 1+ years of experience in Denial Management or AR (Accounts Receivable) follow-up • HSC (12th standard) qualification or equivalent • Strong English communication skills, both verbal and written • Ability to work night shift hours (5:30 PM to 2:30 AM, 5 days per week) • Comfort with phone-based communication and customer interaction • Basic computer proficiency and familiarity with healthcare billing systems • Ability to handle multiple calls and manage time effectively

Good to Have • Previous experience with US insurance claim processing or medical billing • Familiarity with denial management software or electronic health record (EHR) systems • Knowledge of healthcare compliance and HIPAA regulations • Bachelor's degree or higher qualification • Experience in medical billing or healthcare revenue cycle management • Multilingual capabilities with fluency in English

What You Will Gain • Comprehensive training in US medical billing, denial management, and insurance claim processes • Exposure to the healthcare revenue cycle and insurance industry operations • Development of professional communication and negotiation skills through daily interactions with insurance companies • Career growth opportunities to move into senior roles such as Team Lead or Quality Analyst within the organization • Practical understanding of medical coding, billing systems, and compliance requirements in the healthcare sector

Resume Keywords: AR Follow-up, Denial Management, Medical Billing, Insurance Claims Processing, US Healthcare Billing, Accounts Receivable, Insurance Denials, Healthcare Revenue Cycle, Claim Resolution, Customer Communication, Medical Billing Systems, Healthcare Compliance, Night Shift Operations, Insurance Negotiation, Healthcare Support

--- This role is listed on WorkzApp — India's hiring platform built for speed and transparency. Every employer on WorkzApp commits to responding within 48 hours. No ghosting. No silence. Apply with confidence at workzapp.in

Opens ResumeWorkz with this job description pre filled

Skills & tools

Denial Management AR Follow-up Insurance Claims Processing US Healthcare Billing Customer Communication Insurance Denials Medical Billing

Job type

Location