US Banking Voice Process Customer Service Executive

WorkzApp; Thane; On-site; INR 300,000 - 420,000; Full time

Job summary

JP Morgan Chase Bank, based in Thane, is seeking a US Banking Voice Process Customer Service Executive to handle inbound calls from US clients on rotational shifts, delivering professional support. You will document interactions, resolve inquiries on accounts and banking products, and ensure compliance and quality standards.

This full-time role offers exposure to US banking operations and opportunities in a global financial services firm.

Qualifications

• Minimum 12 months of domestic or international BPO voice experience.
• Excellent English communication and listening skills.
• Clear voice with neutral accent suitable for US customer interactions.
• Ability to work on US rotational shifts (any 9 hours between 5 PM – 10 AM).
• Computer proficiency and ability to learn new systems quickly.

Responsibilities

• Handle inbound voice calls from US banking customers.
• Resolve inquiries related to banking products, account information, and transaction details.
• Maintain accurate call documentation and customer interaction records in the system.
• Adhere to quality standards, call handling procedures, and service level agreements.
• Follow company policies and banking compliance guidelines during all customer interactions.
• Escalate complex issues to supervisors or specialized teams as required.
• Contribute to team performance metrics and continuous improvement initiatives.

Skills

BPO voice process

English communication

US rotation shifts

Accent neutral

CRM software

Computer literacy

Tools

CRM software

Job description

US Banking Voice Process Customer Service Executive

Responds within 48 hours

About the role

ABOUT THE COMPANY

JP Morgan Chase Bank is a leading global financial services firm serving millions of customers worldwide. With a strong commitment to excellence and customer satisfaction, the organization maintains world-class operations across multiple geographies and service lines.

ROLE OVERVIEW

This is a full-time position for a US Banking Voice Process Customer Service Executive based in Thane. You will handle inbound customer service calls for US-based banking clients on rotational US shifts, providing exceptional support and resolving customer queries with professionalism and accuracy.

KEY RESPONSIBILITIES

• Handle inbound voice calls from US banking customers with courtesy and professionalism
• Resolve customer inquiries related to banking products, account information, and transaction details
• Maintain accurate call documentation and customer interaction records in the system
• Adhere to quality standards, call handling procedures, and service level agreements
• Follow company policies and banking compliance guidelines during all customer interactions
• Escalate complex issues to supervisors or specialized teams as required
• Contribute to team performance metrics and continuous improvement initiatives

MUST-HAVE SKILLS

• Minimum 12 months of domestic or international BPO voice process experience
• Excellent English communication and listening skills
• Clear voice with neutral accent suitable for US customer interactions
• Ability to work on US rotational shifts (any 9 hours between 5 PM – 10 AM)
• Computer proficiency and ability to learn new systems quickly

GOOD TO HAVE

• Prior experience in banking or financial services customer service
• Knowledge of US banking products and services
• Experience with CRM systems and call center software
• Certification in customer service or BPO operations

WHAT YOU WILL GAIN

• Professional experience in a globally recognized financial institution
• Exposure to US banking operations and international customer service standards
• Development of strong communication and problem-solving skills
• Career growth opportunities within JP Morgan Chase's vast global organization
• Structured work schedule with 5-day working week and regular rotational offs

Resume Keywords:

Customer Service, Voice Process, Inbound Calls, Banking Operations, BPO Experience, Call Handling, Accent Neutrality, Quality Assurance, Customer Support, Banking Domain, US Rotational Shifts, Communication Skills, JPMC, Financial Services, Contact Center

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Skills & tools

Customer Service Voice Communication Inbound Call Handling Banking Domain Knowledge Accent Neutrality BPO Operations