Voice Process Executive | International BPO

Talent Acquaintance; Gurugram District; On-site; INR 280,000 - 400,000; Full time

Job summary

Talent Acquaintance is seeking a customer-oriented professional to handle inquiries with courtesy and efficiency. You will provide accurate product information, build lasting relationships with customers, and collaborate with internal teams to resolve complex complaints.

The role requires strong communication, adaptability in a fast-paced environment, and a proactive approach to meeting quality and sales goals.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical abilities.
• Proficient in using computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns effectively.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Teamwork

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.