Voice Process Executive | International BPO

Talent Acquaintance; Hyderabad; Sur place; INR 240 000 - 360 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer service professional to handle inquiries and resolve issues with courtesy. The role involves providing accurate product information, building lasting customer relationships, and collaborating with internal teams to resolve complex complaints.

Candidates should maintain strong product knowledge and consistently meet performance metrics, including quality standards and sales goals, in a fast-paced environment in Hyderabad, India.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsabilités

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Connaissances

Communication

Interpersonal skills

Multitasking

Analytical thinking

Computer proficiency

Teamwork

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.