Voice Process Executive

CIEL HR; Chennai; On-site; INR 334,800 - 446,400; Full time

Benefits offered by this job

Career growth and development opportunities

Comprehensive training programs

Friendly and supportive work environment

Employee retention incentives

Job summary

A dynamic customer service company in Chennai is seeking a Voice Process Executive to efficiently handle inbound and outbound calls. This role involves providing accurate information, resolving customer queries, and ensuring a high level of customer satisfaction. Ideal candidates should possess strong communication skills and the ability to work in a fast-paced environment. The position offers full-time employment with rotational shifts, comprehensive training, and opportunities for career growth.

Responsibilities

• Handle inbound customer calls with professionalism.
• Address queries, complaints, and service requests.
• Document customer interactions and details accurately.
• Stay updated on company products, services, and policies.
• Collaborate with team members to ensure customer satisfaction.
• Adhere to internal standards and guidelines for call handling.

Job description

Job Title: Voice Process Executive

Company: Writer Information Systems Pvt. Ltd.

Location: Theynampet, Chennai

Employment Type: Full-time

Shift: Rotational Shifts

Job Summary

We are looking for a dynamic and customer-focused Voice Process Executive to handle inbound and outbound calls, provide accurate information, resolve customer queries, and ensure a high level of customer satisfaction while representing Writer Information Systems professionally.

Responsibilities

• Handle inbound customer calls with professionalism
• Address queries, complaints, and service requests
• Document customer interactions and details accurately
• Stay updated on company products, services, and policies
• Collaborate with team members to ensure customer satisfaction
• Adhere to internal standards and guidelines for call handling

Benefits

• Career growth and development opportunities
• Comprehensive training programs
• Friendly and supportive work environment
• Employee retention incentives

Compensation

We offer the best compensation in the industry, along with attendance bonuses, retention bonuses, and night shift allowances.