Semi-Voice Process Executive

Imarque Solutions; Chennai District; On-site; INR 150,000 - 200,000; Full time

Job summary

Imarque Solutions is seeking a Semi-Voice Process Executive to join our Customer Support team in Chennai. The role involves handling queries through voice calls, emails, chats, and other digital channels.

The ideal candidate has strong communication skills in English, basic computer typing abilities, and a willingness to work in a target-driven environment. Female candidates are preferred. Immediate joining is welcomed.

Qualifications

• Freshers or candidates with 3 years of experience are eligible.
• Experience in BPO, Customer Support, Semi-Voice, Telecalling, Chat Support or Voice Process preferred.
• Good English communication is preferred.
• Willingness to work in a target-driven environment.

Responsibilities

• Handle customer queries via voice calls, emails, chats and other channels.
• Provide accurate information and solutions to customer queries.
• Make outbound follow-up calls as required.
• Maintain and document customer interactions in the system.
• Coordinate with internal teams for issue resolution.
• Meet productivity, quality and customer service targets.

Skills

Excellent communication

Good English

Basic computer skills

Typing skills

Customer handling

Multitasking

Interpersonal skills

Willingness to work in target-driven

Job description

Semi-Voice Process Executive

Job Title: Semi-Voice Process Executive
Department: Customer Support / Operations
Experience: 03 Years
Salary: 1.5LPA - 2.0 LPA
Location: [Add Location]
Employment Type: Full-time
Gender Preference: Female candidates preferred
Shift Timing: 9:30 AM 6:30 PM
Weekly Off: Rotational

Job Description

We are looking for enthusiastic and customer-focused candidates to join our team as Semi-Voice Process Executives. The role involves handling customer queries through a combination of voice calls, emails, chats, and other digital communication channels.

Key Responsibilities

• Handle customer queries through calls, chat, email, and other communication channels.
• Provide accurate information and solutions to customer queries.
• Make outbound calls when required for customer follow-ups.
• Maintain proper communication and documentation of customer interactions.
• Follow up with customers and ensure timely resolution of their concerns.
• Maintain customer records and update required information in the system.
• Coordinate with internal teams for issue resolution.
• Meet assigned productivity, quality, and customer service targets.
• Follow company policies, processes, and quality standards.

Skills Required

• Excellent verbal and written communication skills.
• Good English communication is preferred.
• Basic computer and typing skills.
• Customer handling and problem-solving skills.
• Ability to multitask between calls and written communication.
• Good listening and interpersonal skills.
• Willingness to work in a target-driven environment.

Candidate Profile

• Female candidates preferred.
• Freshers and candidates with 03 years of experience can apply.
• Candidates with experience in BPO, Customer Support, Semi-Voice, Telecalling, Chat Support, or Voice Process will be preferred.
• Immediate joiners preferred.

Salary & Work Details

Salary: 1,50,000 – 2,00,000 per annum
Shift Timing: 9:30 AM – 6:30 PM
Weekly Off: Rotational
Job Type: Full-time

Contact

Deepika – 8790453910