International Voice Process Executive-CSE

Omega Healthcare; Chennai District; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Fixed night shift

Cab facility

Attractive salary + incentives

Learning and growth platform

Supportive environment

Training and development programs

Job summary

Omega Healthcare is hiring a Customer Support Executive (Voice Process) to handle inbound and outbound calls, emails, and chats, while delivering accurate information and maintaining CRM records. The role emphasizes empathy, problem solving, and timely, high-quality service to customers in the insurance domain.

The ideal candidate has a Bachelor's degree (or equivalent) and 2 years of relevant experience, with a night shift requirement and the ability to work under pressure.

Qualifications

• Bachelor's degree or equivalent preferred.
• 2 years of experience in customer support / call center / client servicing with proper documents.
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to remain calm, empathetic, and professional under pressure.
• Basic computer knowledge and familiarity with CRM tools is an advantage.

Responsibilities

• Make follow-up calls to insurance companies regarding pending claims.
• Handle inbound and outbound customer calls, emails, and chats in a professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
• Maintain records of customer interactions, feedback, and resolutions.
• Ensure customer satisfaction by following up on queries and providing timely updates.
• Collaborate with internal teams to resolve technical or service-related issues.
• Meet individual and team performance metrics (response time, resolution rate, customer satisfaction, etc.).

Skills

Verbal Communication

Written Communication

Problem Solving

Active Listening

CRM Tools Knowledge

Education

Bachelor's degree or equivalent

Tools

CRM Tools

Job description

We are hiring for the role of Customer Support Executive (Voice Process).

Interview Location

Interview Location:
Ground Floor, Tower 1A, RMZ Millenia Business Park 1
143, Dr. MGR Road, Kandanchavadi, Chennai 600096

Interview Time

Interview Time: 10:00 AM 5:00 PM

Shift

Shift: Night Shift (6:30 PM 3:30 AM)

Contact

Contact: Priyanka 8838466330(Only WhatsApp, Share your Resume as Customer Support)

Job Role

• Make follow-up calls to insurance companies regarding pending claims.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats in a professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and elevate complex issues to the appropriate team when necessary.
• Maintain records of customer interactions, feedback, and resolutions.
• Ensure customer satisfaction by following up on queries and providing timely updates.
• Collaborate with internal teams to resolve technical or service-related issues.
• Meet individual and team performance metrics (response time, resolution rate, customer satisfaction, etc.).

Required Skills & Qualifications

• Bachelors degree or equivalent (preferred, not mandatory).
• 02 years of experience in customer support / call center / client servicing (with proper documents).
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to remain calm, empathetic, and professional under pressure.
• Basic computer knowledge and familiarity with CRM tools is an advantage.

Key Competencies

• Customer-first mindset
• Positive attitude and patience
• Time management and multitasking skills
• Team player with accountability

Perks & Benefits

• Fixed night shift (MondayFriday)
• Cab facility (Pick-up & Drop)
• Attractive salary + incentives
• Excellent learning and growth platform for freshers
• Supportive and collaborative work environment
• Training and development programs

Regards

Priyanka 8838466330