Healthcare voice process

wroots global pvt ltd; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Pick and drop available

Food available

Job summary

wroots global pvt ltd is seeking a Patient Support Service Representative (Voice) to handle customer queries and provide assistance related to healthcare services in Bangalore. The role requires effective communication, attention to detail, and the ability to work in a fast-paced environment.

This position follows a US shift on a rotational basis and includes benefits such as pick-and-drop and on-site meals.

Qualifications

• Strong verbal and written communication skills.
• Empathy and professionalism in handling inquiries.
• Basic knowledge of healthcare processes and medical terminologies (preferred).

Responsibilities

• Handle inbound and outbound calls related to healthcare services.
• Assist customers with monthly health benefit package details and card use.
• Assist with replacement cards, balance checks and contact information updates.
• Identify complex queries and escalate when needed.
• Ensure HIPAA compliance and maintain patient interaction records.

Skills

Verbal communication

Written communication

Empathy

Problem solving

Multitasking

Healthcare terminology

Education

Bachelor's degree

Job description

Voice hiring for AR calling and health insurance International Voice.

Location :- Bangalore

Shift :- US shift (Rotational)

We are seeking a Patient Support Service Representative (Voice) to handle customer queries and provide assistance related to healthcare services. The role requires eective communication skills, attention to detail, and the ability to work in a fast- paced environment.

What job duties can I expect to perform as a Customer Support Representative?

• Handle inbound and outbound calls related to healthcare services.
• Service customers seeking support with their monthly healthy benet package.
• This monthly benet can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/u and nutritional supplements.
• Customers will seek help with replacement cards, balance checks, and contact information updates.
• Successful associates can distinguish varying levels of customer complexity & communicate
• Ensure compliance with HIPAA and other healthcare regulations.
• Resolve customer queries efiiciently while maintaining professionalism.
• Maintain records of patient interactions and elevate complex cases when needed.

Qualifications

• Bachelor's degree in any field
• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.

Benefits

• Pick and drop available, Food available.