Healthcare voice process

wroots global pvt ltd; Bangalore Rural; On-site; INR 260,000 - 320,000; Full time

Benefits offered by this job

Pick and drop

Food available

Job summary

wroots global pvt ltd in Bangalore is hiring a Patient Support Service Representative (Voice) to handle customer inquiries related to healthcare services and health insurance. The role requires clear communication, empathy, and attention to detail in a fast-paced environment.

You will manage inbound/outbound calls, assist customers with their health benefit package, update contact information, and ensure compliance with HIPAA and related regulations. Training provided.

Qualifications

• Bachelor's degree in any field.
• Strong verbal and written communication skills.
• Empathy and professionalism in handling inquiries.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.

Responsibilities

• Handle inbound and outbound calls related to healthcare services.
• Assist customers with their monthly health benefit package and card.
• Help with replacement cards, balance checks, and contact updates.
• Maintain records of patient interactions and escalate complex cases.
• Ensure HIPAA and healthcare regulations compliance.
• Communicate effectively with customers and maintain professionalism.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Empathy

Multitasking

HIPAA compliance

Education

Bachelor's degree

Job description

Voice hiring for AR calling and health insurance International Voice.

Location :- Bangalore

Shift :- US shift (Rotational)

We are seeking a Patient Support Service Representative (Voice) to handle customer queries and provide assistance related to healthcare services. The role requires eective communication skills, attention to detail, and the ability to work in a fast- paced environment.

What job duties can I expect to perform as a Customer Support Representative?

• Handle inbound and outbound calls related to healthcare services.
• Service customers seeking support with their monthly healthy benet package.
• This monthly benet can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/u and nutritional supplements.
• Customers will seek help with replacement cards, balance checks, and contact information updates.
• Successful associates can distinguish varying levels of customer complexity & communicate
• Ensure compliance with HIPAA and other healthcare regulations.
• Resolve customer queries efiiciently while maintaining professionalism.
• Maintain records of patient interactions and elevate complex cases when needed.

Qualifications

• Bachelor's degree in any field
• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.

Benefits

• Pick and drop available, Food available.