Back Office Associate – International Non-Voice Process

Insurtech; Hyderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

Insurtech in Hyderabad is seeking a Back Office Associate for an International Non-Voice Process. This on-site role supports U.S., U.K., and Canada insurance operations with a focus on accuracy, efficiency, and attention to detail in a non-voice setup.

You will process documents, manage data, maintain records, and assist underwriters while collaborating with a strong team. Fresh graduates are welcome, with proficiency in English and IT tools.

Qualifications

• Bachelor’s degree or equivalent; fresh graduates welcome.
• Advanced English, written and spoken, for international collaboration.
• Experience in International BPO/KPO is a plus.
• Strong computer skills: Windows OS, Microsoft Office, Google Drive.
• Effective teamwork and able to work independently when needed.
• Analytical and problem-solving abilities with meticulous attention to detail.
• Willingness to learn new skills and technologies.
• Able to multitask and prioritize workload.
• Adaptable to evolving procedures and processes.
• Willing to work permanent first or second shift as required.

Responsibilities

• Provide administrative support to underwriters in the U.S., U.K., and Canada.
• Follow procedures to ensure accuracy and compliance in tasks.
• Meet daily performance targets and maintain processing efficiency.
• Gather, process, and manage information to support operations.
• Review and analyze insurance-related data with precision.
• Enter data and issue insurance documentation timely.
• Assist in training new team members and share best practices.
• Communicate with underwriters via email or calls as needed.

Skills

Advanced English

Bachelor's degree

International BPO/KPO experience

MS Office / Google Drive

Teamwork

Analytical thinking

Attention to detail

Multitasking

Adaptability

Shift flexibility

Education

Bachelor's degree or equivalent

Tools

Windows

Microsoft Office

Google Drive

Job description

Back Office Associate - International Non-Voice Process

India/Hyderabad (On-site)

As a Back Office Associate, you will play a key role in supporting our clients' insurance operations by handling various essential administrative tasks. Your responsibilities will include processing documents, managing data, maintaining records, and assisting insurance underwriters in the U.S., U.K., and Canada. This is a non-voice role, meaning your focus will be on accuracy, efficiency, and attention to detail rather than customer interactions. Working from our office in Hyderabad, you will be introduced to our company culture, which fosters collaboration and encourages strong team connections.

What You'll Be Doing

• Provide administrative support to insurance underwriters in the U.S., U.K., and Canada.
• Follow established procedures to ensure accuracy and compliance in all tasks.
• Meet daily performance targets and maintain efficiency in processing work.
• Accurately gather, process, and manage information to support business operations.
• Review, analyze, and handle insurance-related data with precision.
• Enter data and issue insurance documentation in a timely manner.
• Assist in training new team members and share best practices.
• Communicate with insurance underwriters through emails or calls as needed.

What We’re Looking For

• Advanced English skills, both written and spoken, to effectively communicate in an international setting, including clear and professional two-way communication with colleagues and stakeholders.
• A Bachelor’s degree or equivalent. Fresh graduates and candidates from diverse backgrounds are welcome.
• Experience working in an International BPO/KPO is a plus.
• Strong computer skills, including proficiency in Windows operating systems, Microsoft Office Suite, and Google Drive applications.
• Effective teamwork skills and the ability to work independently when needed.
• Analytical and problem-solving abilities with a meticulous approach to tasks.
• Monitoring skills and keen attention to detail.
• Willingness to acquire new skills and learn modern technologies.
• Ability to multitask and prioritize workload.
• Adaptability to evolving procedures.
• Willingness to work in a permanent first or second shift based on business needs.