Voice Customer Service Executive

Futureheights Training And Consultant; Mumbai Suburban; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Two-Way Cab Facility

Job summary

Futureheights Training And Consultant is hiring an International Voice Process Executive in Mumbai (Vikhroli) and Pune (Magarpatta). The role offers a CTC of 4.5 LPA - 6.5 LPA, Work From Office, and 24x7 rotational shifts with a two-way cab facility.

We seek candidates with at least 1 year in international voice processes, excellent English communication, and the ability to work in rotational shifts. Immediate joiners are preferred.

Qualifications

• Minimum 1 year of International Voice Process experience
• HSC (12th Pass) is mandatory
• Excellent verbal communication skills in English
• Comfortable working in rotational shifts
• Immediate joiners preferred

Responsibilities

• Handle customer interactions through inbound/outbound voice support.
• Resolve customer queries professionally and efficiently.
• Deliver exceptional customer service while meeting quality standards.
• Maintain accurate records of customer interactions.
• Adhere to process guidelines and performance metrics.

Skills

International voice process

English communication

Customer service

Education

HSC (12th Pass)

Job description

International Voice Process Executive

Location: Mumbai (Vikhroli) & Pune (Magarpatta)

CTC: 4.5 LPA - 6.5 LPA

Work Mode: Work From Office (WFO)

Shifts: 24x7 Rotational Shifts

Benefits: Two-Way Cab Facility

About the Role

We are looking for experienced and enthusiastic professionals to join our International Voice Process team. The ideal candidate should possess excellent communication skills, customer‑centricity, and prior experience in handling international customers.

Eligibility Criteria

• Minimum 1 year of International Voice Process experience
• HSC (12th Pass) is mandatory
• Excellent verbal communication skills in English
• Comfortable working in rotational shifts
• Immediate joiners preferred

Key Responsibilities

• Handle customer interactions through inbound/outbound voice support.
• Resolve customer queries professionally and efficiently.
• Deliver exceptional customer service while meeting quality standards.
• Maintain accurate records of customer interactions.
• Adhere to process guidelines and performance metrics.

Selection Process

• 1 HR Screening
• 2 Versant Assessment (Minimum Score: 58+)
• 3 Typing Test
• 4 Operations Round