Lead Trainer - Voice & Accent

Guidehouse Inc.; Thiruvananthapuram; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

In-house physician consultations

Nutritious food options at the workpl​

Confidential counseling via EAP

Wellness offerings

Job summary

Guidehouse India is seeking an experienced voice and accent trainer to conduct sessions for new hires and seasoned agents. You will train on pronunciation, intonation, articulation, and cultural communication, and support development through feedback and refresher sessions.

The role involves coordinating with Quality and Operations, maintaining records, and tailoring content to individual and team needs. Based in India, you will work with global teams, adapt to US shift timings, and stay current

Qualifications

• Minimum five years of experience in voice and accent training, preferably in a BPO or corporate environment.
• Strong command of English, spoken and written.
• Excellent presentation, facilitation and coaching abilities.
• Ability to motivate and coach trainees at various skill levels.
• Experience with LMS, MS Office and remote training platforms.

Responsibilities

• Conduct voice and accent training sessions for new hires and existing employees.
• Train on pronunciation, intonation, syllable stress, articulation, grammar, and cultural communication.
• Assist employees with English language development and improved communication skills.
• Coach new hires during pre-process and training phases.
• Maintain training records and share progress with stakeholders.
• Monitor calls and provide on-floor feedback to agents.

Skills

Voice & accent training

English language proficiency

Presentation & coaching

Interpersonal skills

LMS experience

MS Office & remote platforms

Tools

LMS

MS Office

Remote training platforms

Job description

Job Family : EBO Training (India)

Travel Required : Up to 25%

Clearance Required : None

What You Will Do

• Conduct voice and accent training sessions for both new hires and existing employees.
• Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.
• Assist employees with English language development and improvement of communication skills.
• Coach new hires during pre-process and communication training phases.
• Support ongoing development through on-floor feedback and refresher sessions.
• Calibrate with Quality and Operations teams to promote continuous improvement.
• Customize training content based on individual and team needs.
• Maintain training records, prepare progress reports, and share insights with stakeholders.
• Monitor calls and provide feedback to agents on the floor.
• Stay updated with industry trends and training techniques.
• Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

What You Will Need

• Excellent command of the English language, both spoken and written.
• Strong knowledge of American or neutral accent (as applicable).
• Minimum five years of experience in voice and accent training, preferably within a BPO or corporate environment.
• Proven experience in training delivery, curriculum development, and feedback handling.
• Exceptional presentation, facilitation, and coaching abilities.
• Good interpersonal skills and ability to work effectively with diverse teams.
• Ability to motivate, engage, and coach trainees at various skill levels.
• Experience with Learning Management Systems (LMS), MS Office, and remote training platforms.
• Flexibility to work in US shift timings and adapt to changing schedules.
• Hands-on experience facilitating training sessions tailored to B2B operational workflows.
• Hands-on experience training international customers, especially in developing soft skills and techniques for voice/accent neutralization.

What Would Be Nice To Have

• Certification in Voice and Accent training.
• Exposure to international voice processes.

About Guidehouse India

At Guidehouse India, we’re redefining what's possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you'll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you'll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

• in house physician consultations
• nutritious food options at the workplace
• confidential counseling through our Employee Assistance Program
• other wellness focused offerings that support your overall well being

Our comprehensive learning and development programs ensure you're continuously upskilled and ready to tackle what's next, so you can shape your own career path while contributing to meaningful, purpose driven work.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.