Visa Counsellor

Brick Career Edu; Delhi; On-site; INR 500,000 - 800,000; Full time

Job summary

Brick Career Edu is hiring a Visa Consultant to guide clients through tourist visa options, assess eligibility, and prepare required documentation for submissions.

Responsibilities include meeting clients via multiple channels, submission support, interview coaching, and staying updated on visa regulations across countries. Lead generation and client relationship management are also part of the role.

Qualifications

• Experience in visa consulting or travel advisory.
• Excellent written and verbal communication skills.
• Ability to handle confidential information and ensure compliance.

Responsibilities

• Meet with clients (in-person, phone, or online) to understand travel plans and assess eligibility for tourist visas.
• Explain visa rules, processing times, fees, and documentation needed.
• Help clients gather, organize, and review supporting documents for completeness and accuracy.
• Assist with submitting visa applications online or via courier and tracking status.
• Coach clients on visa interview techniques and how to demonstrate ties to home country.
• Monitor changes in immigration laws, visa policies, and embassy procedures across countries.
• Handle inquiries, generate leads, maintain client relationships, and upsell related services.
• Ensure all advice and processes comply with legal and ethical standards and maintain confidentiality.
• Advise on itinerary planning, flight/hotel bookings, medical/travel insurance, and post-approval guidance.

Skills

Client communication

Attention to detail

Documentation review

Regulatory awareness

Job description

• Client Consultation & Eligibility Assessment: Meet with clients (in-person, phone, or online) to understand their travel plans, assess eligibility for tourist visas, and advise on the most suitable visa type and destination countries.
• Provide Expert Guidance on Requirements: Explain visa rules, procedures, processing times, fees, and documentation needed (e.g., invitation letters, itineraries, financial proofs, travel insurance, accommodation bookings). Highlight specific requirements for tourist visas like proof of ties to home country and intent to return.
• Document Preparation & Review: Help clients gather, organize, and review supporting documents. Ensure applications are complete, accurate, and error-free to avoid rejections. This may include filling out online forms.
• Application Submission Support: Assist with submitting visa applications online or via courier, scheduling appointments at embassies/consulates, and tracking application status.
• Interview Preparation: Coach clients on visa interview techniques, common questions, and how to demonstrate strong ties to their home country (e.g., job, family, property) to prove non-immigrant intent for tourist visas.
• Stay Updated on Regulations: Continuously monitor changes in immigration laws, visa policies, and embassy procedures across countries.
• Lead Generation & Client Management: Handle inquiries, generate leads (often via telecalling), maintain client relationships, and follow up on applications. In some roles, this includes upselling related services like travel insurance or flight bookings.
• Compliance & Risk Management: Ensure all advice and processes comply with legal and ethical standards. Advise clients on potential issues (e.g., previous refusals, medical requirements) and maintain confidentiality.
• Additional Support: For tourist visas, advise on itinerary planning, flight/hotel bookings (sometimes), medical/travel insurance, and post-approval guidance (e.g., entry procedures).