Virtual Interviews | International Chat Process - Call Today. Gurugram

TP; Gurugram District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Cab facility

Job summary

Teleperformance in Gurugram invites applicants for a chat-based support role. You will handle customer queries, provide service information, and recommend suitable products while maintaining high satisfaction.

The role requires a willingness to work in rotational shifts and to adhere to policies and quality standards. Ideal candidates are undergraduates or graduates with at least 6 months of experience and excellent written English.

Qualifications

• Undergraduate with 6 months of experience or Graduate.
• Minimum 6 months experience is mandatory.
• Excellent written English communication.
• Willing to work in rotational shifts.
• Candidates pursuing regular courses are not eligible.

Responsibilities

• Handle customer queries via chat.
• Assist customers with service information.
• Understand customer requirements and recommend suitable products or services.
• Resolve customer queries while ensuring high customer satisfaction.
• Adhere to company policies, quality standards and compliance guidelines.

Skills

Excellent written English

Education

Undergraduate with 6 months experience

Graduate

Job description

Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across more than 100 countries.

Role & responsibilities:

• Handle customer queries via chat.
• Assist customers with service information.
• Understand customer requirements and recommend suitable products or services.
• Resolve customer queries while ensuring a high level of customer satisfaction.
• Adhere to company policies, quality standards and compliance guidelines.

Preferred candidate profile:

• Undergraduate (with 6 months of experience) or Graduate.
• Minimum 6 months experience is mandatory.
• Excellent written English Communication.
• Willing to work in rotational shifts.
• Note: Candidates pursuing regular course are not eligible.

Working Schedule:

• Days: 5 days per week.
• Shifts: Rotational shifts (24*7)
• Weekly Off:2 rotational weekly off.
• Leave Policy: No planned leaves allowed for the first 3 months.
• Cab Facility: Both side cab available.