TRAVEL CUSTOMER SUPPORT

Zoho; Gurgaon; On-site; INR 250,000 - 400,000; Full time

Job summary

Vrinda International seeks a Travel Customer Support professional to join its IT Services division, serving as the primary contact for travel-related inquiries and transactions. You will ensure smooth interactions and promptly resolve issues to maintain customer satisfaction and efficiency in the travel sector.

The role emphasizes delivering courteous, clear communication, handling voice-based support, and guiding clients through booking policies with effective problem solving and system usage.

Qualifications

• Proven experience in handling customer interactions and managing client relationships.
• Excellent verbal communication skills.
• Strong ability to troubleshoot common issues and resolve queries.
• Solid problem-solving aptitude to handle diverse customer scenarios.
• Basic computer skills for navigating support systems and databases.

Responsibilities

• Manage incoming customer interactions via voice channels to address travel-related inquiries.
• Provide clear and effective verbal guidance through booking processes and policies.
• Analyze and resolve customer queries efficiently with accurate information.
• Apply problem-solving techniques to address unexpected challenges during service delivery.
• Use basic computer applications to access records, update information, and process requests.
• Deliver high-quality customer service that aligns with company standards and client expectations.

Skills

Customer interactions

Verbal communication

Troubleshooting

Problem solving

Basic computer skills

Job description

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Job Description

Travel Customer Support

Summary

We are seeking a dedicated professional to join our IT Services division as a Travel Customer Support representative. This pivotal role focuses on delivering exceptional assistance to clients regarding their travel inquiries and transactions. The ideal candidate will serve as the primary point of contact, ensuring smooth interactions and resolving issues promptly to maintain high levels of customer satisfaction and operational efficiency within the travel sector.

Responsibilities

• Manage incoming customer interactions via voice channels to address travel-related inquiries.
• Provide clear and effective verbal communication to guide clients through booking processes and policies.
• Analyze and resolve specific customer queries efficiently, ensuring accurate information is conveyed.
• Apply problem-solving techniques to address complex issues or unexpected challenges that arise during service delivery.
• Utilize basic computer applications to access records, update information, and process requests.
• Deliver consistent, high-quality customer service that aligns with company standards and client expectations.

Requirements

Requirements:

• Proven experience or strong capability in handling customer interactions and managing client relationships.
• Excellent verbal communication skills with the ability to articulate information clearly.
• Demonstrated proficiency in resolving queries and troubleshooting common issues.
• Strong problem-solving aptitude to navigate various customer scenarios.
• Competent basic computer skills for navigating support systems and databases.
• A solid background or natural aptitude for delivering professional customer service.
• Experience or readiness to perform voice-based customer support duties.