Vice President - Technology Client Solutioning and Service Delivery (India)

EXL Service; India; On-site; INR 3,500,000 - 9,000,000; Full time

Job summary

EXL Service seeks a senior technology leader to drive presales from solution design to client engagements across global geographies. The VP will partner with Sales, front-end teams, business units, clients, and providers to shape differentiated technology solutions and respond to RFPs.

Responsibilities include due diligence, contracting support, and delivering AI, cloud, and enterprise technology services with a focus on client transitions, cost efficiency, and service quality.

Qualifications

• Minimum of 20 years of experience in technology presales and service delivery.

Responsibilities

• Lead technology presales and client solutioning to support new business growth across industries and global geographies.
• Drive RFP responses, solution design, commercials, due diligence, client presentations, and contracting support.
• Shape innovative solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, information security, and business continuity domains.
• Own technology service delivery outcomes including availability, cost management, compliance, quality, and zero-escalation focus.

Education

Bachelor's degree in Information Technology / Computer Science

Master's degree preferred

Job description

Job Description: The Vice President Technology Presales, Client Solutioning, Transitioning and Service Delivery is a business-facing technology leadership role accountable for enabling revenue growth, seamless client transitions, and high-quality service delivery across industries and international geographies. This leader partners with Sales, Front-End teams, business units, clients, and providers to shape differentiated technology solutions, respond to RFPs, support due diligence and contracting, and drive delivery excellence across Data & AI, Cloud, Digital Workplace, Contact Center, Network and broader enterprise technology services. The role requires strong technical depth, commercial acumen, stakeholder influence, and an innovation-led mindset to deliver measurable outcomes in business growth, client experience, operational reliability, compliance, cost efficiency, and service quality.

Responsibilities: Key Role & Responsibilities:

• Lead technology presales and client solutioning to support new business growth across industries and global geographies.
• Drive RFP responses, solution design, commercials, due diligence, client presentations, and contracting support.
• Shape innovative solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, pricing models, and industry benchmarks.
• Ensure seamless client transitions through strong stakeholder engagement, provider coordination, transition governance, and risk management.
• Own technology service delivery outcomes including 99.99% availability, cost management, compliance, quality, and zero-escalation focus.
• Influence business and client stakeholders through structured governance, value articulation, capability evangelization, and senior leadership engagement.
• Identify and implement AI-led use cases to improve operations management, service efficiency, and technology-enabled business outcomes.

This is a business-facing role and demands a blend of technical expertise, client engagement, and creative mindset to ensure effective contributions in business growth, client Transitions, high-quality, timely, and cost-effective service delivery.

Essential Responsibilities:

As Vice President, the individual will work closely with cross-functional teams to enhance service delivery processes, foster innovation, and ensure the reliability and efficiency of technology services.

Tech Presales solutioning for business growth:

• Lead technology presales and client solutioning for growth pursuits by partnering with Sales, Business Growth teams, in-house SMEs, and providers to design client-specific technology solutions.
• Own RFI/RFP responses, solution designs, due diligence, client presentations, contracting support, commercials, budgeting, pricing inputs, and cost models.
• Develop differentiated technology solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network, information security, and business continuity domains.
• Leverage pricing models, industry benchmarks, innovation trends, and provider capabilities to strengthen solution competitiveness and client value propositions.
• Influence diverse stakeholders through clear communication, structured collaboration, and strong articulation of technology-enabled business outcomes.

Client Transitions:

• Ensure seamless technology solution implementation through proactive engagement with clients, business teams, providers, and cross-functional delivery stakeholders.
• Establish clear transition governance covering transition methodology, technology delivery charter, low-level design implementation, escalation matrix, risks, and regulatory or contractual obligations.
• Drive zero-escalation transitions with strong quality scores, timely issue resolution, and alignment to client expectations and business goals.

Technology Service Delivery Excellence:

• Lead end-to-end client-facing technology delivery, ensuring high availability of 99.99%, service reliability, cost management, and adherence to contractual and regulatory commitments.
• Define and execute technology service delivery strategy across growth, transformation, delivery excellence, risk management, quality assurance, timelines, and budgets.
• Strengthen stakeholder influence through value articulation, capability evangelization, structured governance, senior leadership reviews, client visits, and customer satisfaction focus.
• Collaborate with cross-functional teams to improve service delivery processes, operational efficiency, measurable business outcomes, and adherence to quality standards.
• Identify and implement AI-led use cases and technology innovations to improve operations management, agility, service efficiency, and client value.

Qualifications: Required Competencies and Skills

• Bachelors degree in information technology, Computer Science, or a related field; masters degree preferred.
• Minimum of 20 years of experience in technology presales and service delivery, with at