239992-Senior Manager

EXL; Dadri; On-site; INR 1,400,000 - 2,600,000; Full time

Job summary

EXL is seeking a Senior Manager for Technology Presales in India to lead complex presales engagements for global clients. You will drive solution design, pricing discussions, and client presentations across CCaaS, EUC, Cloud, and managed services.

The role emphasizes strong leadership, cross-functional collaboration, and seamless transitions from presales to delivery teams, with a focus on data- and AI-driven solutions for enhanced customer experience.

Qualifications

• 10+ years in technology with 5+ years in presales and solution design.
• Experience leading presales for global clients and RFP processes.
• Strong leadership and client-facing skills; able to prepare high-level designs and BOMs.

Responsibilities

• Lead presales activities for CCaaS, EUC, Managed Services, Cloud Services, Network Management, Voice & Telephony, and Transitions.
• Manage RFX/RFP process, develop HLD/LLD/BOM, deliver client presentations, manage materials.
• Oversee risk mitigation and ensure timelines; ensure smooth transitions to implementation teams.

Skills

Presales

Solution design

Data & AI

Leadership

Client engagement

RFX/RFP management

Visio

Tools

Visio

Job description

Role Overview : Senior Manager for Technology Presales with 10+ years in technology, including 5+ years of experience in presales and solution design for global clients. Key Responsibilities : Lead presales activities for CCaaS, EUC, Managed Services, Cloud Services, Network Management, Voice & Telephony, and Technical Transitions.

• Manage the RFX/RFP process , including solution creation and client engagement. Develop High-Level Designs (HLD) , Low-Level Designs (LLD) , and Bill of Materials (BOM) for complex technical solutions. Deliver client presentations and drive solution discussions, ensuring alignment with business needs. Create and manage presentation materials , including Visio diagrams and project management plans
• Manage risk identification and mitigation , ensuring that client requirements and timelines are met. Oversee project management activities related to presales solutions. Ensure smooth technical transitions from presales to implementation teams. Collaborate with cross-functional teams to align on solution design and delivery
• Foster a team player mentality, working seamlessly with other teams to achieve business goals. Strong focus on global clients, especially in the US and Europe markets
• Demonstrate expertise in Data and AI-led solutions , including Conversational AI, Fraud Management, Integration , and Omni-Channel Customer Experience platforms. Work on AI-driven solutions for improving customer engagement , data analytics , and automation across platforms and channels. Create and manage Technology Pricing Sheets for shared and dedicated setups , as well as Greenfield projects , ensuring competitive and accurate pricing models. Required Qualifications : 10+ years of experience in the technology industry , with 5+ years in presales and solution design. Proven track record in managing complex solutions and presales cycles in global markets. Expertise in technical solutioning , including HLD/LLD/BOM and RFX/RFP responses
• Strong knowledge of Data and AI-driven technologies , particularly in Conversational AI , Fraud Management , and Omni-Channel solutions. Experience in creating and managing Technology Pricing Sheets for different project models (shared, dedicated, Greenfield). Strong communication and leadership skills for client-facing interactions and internal team collaboration. Proficient in Visio and presentation creation , including project management plans
• Experience in integrating emerging technologies to drive customer experience and operational efficiencies .