Vessel System Support Officer

V.Group; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

V.Group in Mumbai is seeking an IT Vessel Support engineer to manage shipboard IT and communications systems, including installation, maintenance, and ongoing support. You will troubleshoot, configure hardware and networks, and ensure cybersecurity for vessels; travel to managed vessels may be required.

The role demands hands-on technical skills and ability to work in a high-pressure maritime environment. Candidates should have a strong background in networking, Windows/Linux, and onboard

Qualifications

• Hands-on troubleshooting in high-pressure environments.
• Knowledge of computer hardware, software, networking, and troubleshooting.
• Familiarity with Windows and Linux operating systems.
• Understanding of LAN/WAN, TCP/IP, VPNs, routers and switches.
• Experience with onboard ship IT systems and cybersecurity awareness.

Responsibilities

• Deal with operational problems in vessel communications and computer systems; diagnose and resolve hardware/operational issues.
• Proactively maintain existing equipment and networking hardware.
• First-line troubleshooting of communication issues; escalate to service providers as needed.
• Install and configure new equipment (Servers, Firewalls, Switches, PCs, printers).
• Manage helpdesk tickets and tasks from the Helpdesk system.
• Carry out cybersecurity audits and implement risk mitigation measures.
• Respond to cybersecurity incidents reported by vessels and resolve as required.
• Perform system health checks and maintain records of systems & vessels supported.
• Communicate completed work via email/phone, including weekends/public holidays.
• Perform additional tasks as assigned by Team Lead – Vessel Support and Head of IT Operations.
• Provide weekend/public holiday support on a rotation basis.

Skills

Troubleshooting

Networking

Windows OS

Linux OS

VPNs

Firewalls

Server management

Onboard systems

Education

Bachelor's degree in IT/CS/Maritime Eng

Job description

Location Country India

Work Location Mumbai

Who are V? As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

You will undertake projects encompassing all aspects of shipboard systems including large scale system roll-outs, computer/communication system installation and support. You must balance the ability to participate within dynamic teams with the skill to satisfy the diverse requirements of our clients, group offices and ships. The projects you will undertake may require you to travel to managed vessels or other group offices worldwide.

Key Responsibilities And Tasks

• Dealing with operational problems arising during the daily running of communications and computer systems onboard vessels; problem determination and resolution of issues reported by vessels experiencing hardware or operational problems.
• Proactive maintenance of existing equipment, hardware including networking equipment.
• First line troubleshooting of communication issues and escalation to service providers.
• Installation and configuration of new equipment (e.g. Servers, Firewalls, Switches, PCs, printers, etc.).
• Managing helpdesk tickets and completing tasks allocated from the Helpdesk system.
• Carry out cybersecurity audits, assessment and implement risk mitigation measures.
• Respond to cybersecurity incidents reported by vessels and resolve and/or expedite as required.
• System health checks.
• Maintaining records of systems & vessels supported.
• Communication of completed work via Email / Phone support during weekends / public holidays.
• Any other tasks assigned by the Team Lead – Vessel Support, Head of IT Operations and Group IS Support Manager.
• You will provide support for critical vessel IT and communication issues during weekends and public holidays on a rotation basis.

What can I expect in return?

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

• Hands‑on troubleshooting: Being able to quickly resolve technical issues with equipment, networks, or software in a high‑pressure environment.
• Knowledge of computer hardware, software, networking, and troubleshooting.
• Familiarity with operating systems like Windows, Linux, and possibly others used on vessels.
• Understanding of LAN (Local Area Network) and WAN (Wide Area Network), TCP/IP, VPNs, routers, and switches.
• Familiarity with managing servers, databases, and onboard systems.
• Basic understanding of network security, firewall configurations, and vulnerability management to protect the vessel's IT infrastructure.

Desirable

• Bachelor’s Degree (or equivalent) in a relevant field such as Information Technology (IT), Computer Science, Electrical/Electronics Engineering, Maritime Engineering.
• Experience with maritime communication and navigation software such as satellite communication systems, ECDIS (Electronic Chart Display and Information System), and AIS (Automatic Identification System).
• Experience in IT support in a maritime or offshore environment, particularly in managing the specialized IT systems onboard ships or oil rigs.
• Familiarity with the unique IT systems used on vessels, including communications systems (satellite, radio), onboard operational software, and bridge systems.
• Certification in IT Support or Networking: such as CompTIA A+, Network+, or Cisco's CCNA (Cisco Certified Network Associate) can be advantageous.