IT Support Engineer/ Sr. IT support Manager/ IT specialist 1/2/3

Computer Shoppe; Mumbai; Remote; INR 600,000 - 900,000; Full time

Job summary

A maritime technology provider seeks an IT Support Engineer to manage and support IT infrastructure on vessels and maritime sites. The role involves setting up networks, managing email systems, ensuring cybersecurity, and supporting marine applications. Candidates should possess a degree in IT or related fields, have 3–6 years of experience in IT support, and ideally hold CCNA/CCNP certifications. Strong technical knowledge of marine networking and email systems is essential. This position offers a dynamic work environment with both remote and onboard responsibilities.

Qualifications

• 3–6 years of experience in IT support, preferably in marine, offshore, or shipboard environments.
• CCNA/CCNP or equivalent.

Responsibilities

• Set up, monitor, and maintain marine IT networks aboard vessels.
• Manage email systems onboard and troubleshoot delivery issues.
• Deploy and manage antivirus solutions onboard.
• Support for ECDIS chart systems and ship ERP platforms.
• Handle user account management and support remote access tools.

Skills

Firewalls (Fortinet, Cisco, Peplink)

Marine network infrastructure

Email systems for maritime use

Antivirus and security compliance

Familiarity with ECDIS, PMS, and maritime ERP tools

Education

Bachelor’s Degree / Diploma in Information Technology, Electronics & Telecommunication, Marine Engineering

Tools

Fortinet

Cisco

Peplink

Job description

Role Overview

The IT Support Engineer – Marine Systems is responsible for managing and supporting the IT infrastructure on vessels and maritime sites, including networking, cybersecurity, email, antivirus, and mission-critical marine applications. The role includes both remote and onboard support, ensuring secure, compliant, and uninterrupted digital operations in a maritime environment. This position requires strong technical knowledge of marine networking, firewalls, email systems, and maritime applications such as fleet management, ECDIS charting, PMS, and shipboard ERP tools.

Key Responsibilities

System & Network Support

• Set up, monitor, and maintain marine IT networks (LAN/WAN/Wi‑Fi) aboard vessels.
• Configure and support routers, switches, VLANs, and VSAT/IP gateway firewalls.
• Manage network security through policies, access controls, and intrusion prevention on platforms like Fortinet, Cisco ASA, or Peplink.
• Monitor network performance and troubleshoot connectivity issues between ship and shore.

Email & Communication Systems

• Manage email systems onboard (e.g., FleetBroadband email, GTMail, Navarino InfinityMail, or Office 365-based mailboxes).
• Troubleshoot delivery issues, relay configurations, and spam filter settings.
• Ensure secure and compliant handling of crew and business emails.

Security & Antivirus

• Deploy and manage endpoint protection/antivirus solutions onboard.
• Run regular scans, monitor alerts, and ensure updates are applied on time.
• Support compliance with maritime cybersecurity guidelines (IMO MSC.428(98), ISO/IEC 27001).

Marine Application Support

• Install and provide support for ECDIS chart systems, voyage planning tools, PMS, and ship ERP platforms.
• Assist bridge officers and engineers with updates, licensing, and functional issues.
• Coordinate with OEMs and vendors for advanced application troubleshooting.

IT Operations

• Handle user account management, password resets, and permission issues.
• Support remote access tools, file‑sharing configurations, backup systems, and printing setups.
• Maintain hardware inventory and ensure availability of spares during drydock or port calls.

Requirements

Education

• Bachelor’s Degree / Diploma in Information Technology, Electronics & Telecommunication, Marine Engineering, or related fields.

Experience

• 3–6 years of experience in IT support, preferably in marine, offshore, or shipboard environments.
• CCNA/CCNP or equivalent.

Skills

• Firewalls (Fortinet, Cisco, Peplink).
• Marine network infrastructure.
• Email systems for maritime use.
• Antivirus and security compliance.
• Familiarity with ECDIS, PMS, and maritime ERP tools.

Other Requirements

• Strong understanding of marine IT ecosystems.
• Excellent troubleshooting and analytical skills.
• Ability to work independently onboard vessels or offshore.
• Good communication skills with both technical and non‑technical crew.
• Strong documentation habits and ticketing discipline.
• Ability to work in mission‑critical, 24x7 environments under pressure.