Vendor Support Specialist

Cloudxtreme; Hyderabad; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Cloudxtreme in Hyderabad, India seeks a vendor management professional to coordinate vendor inquiries, monitor performance, and ensure contract compliance. You will work with procurement and legal teams, onboard new vendors, and maintain detailed records while supporting audits and process improvements.

The role emphasizes strong communication, organization, and documentation skills with a customer-service mindset and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Vendor management or support experience.
• Strong communication and documentation abilities.
• Excellent organizational skills and ability to multitask.
• Familiarity with MS Office and vendor management systems.
• Ability to work with cross-functional teams and meet deadlines.
• Customer service orientation and problem-solving mindset.
• Understanding procurement and contract processes.
• Attention to detail and accuracy.
• Willingness to work U.S. hours.

Responsibilities

• Serve as the primary point of contact for vendor inquiries and support.
• Monitor vendor performance and enforce SLAs.
• Coordinate with internal teams to resolve vendor issues.
• Track and report vendor metrics and performance indicators.
• Assist onboarding of new vendors and maintain documentation.
• Ensure timely processing of vendor invoices and payments.
• Collaborate on contracts and renewals with procurement and legal.
• Maintain records of vendor interactions and service issues.
• Support audits and compliance reviews related to vendor management.
• Identify opportunities to improve vendor support processes.

Skills

Communication

Interpersonal skills

Documentation

Organization

Cross-functional teamwork

Customer service

Problem solving

Attention to detail

Vendor management

Contract management

Tools

MS Office

Vendor management software

Job description

Job description:

Role & responsibilities:

• Serve as the primary point of contact for vendor-related inquiries and support.
  
• Monitor vendor performance and ensure compliance with SLAs.
  
• Coordinate with internal departments to resolve vendor-related issues.
  
• Track and report on vendor metrics and performance indicators.
  
• Assist in onboarding new vendors and maintaining vendor documentation.
  
• Ensure timely processing of vendor invoices and payments.
  
• Collaborate with procurement and legal teams on vendor contracts and renewals.
  
• Maintain accurate records of vendor interactions and service issues.
  
• Support audits and compliance reviews related to vendor management.
  
• Identify opportunities for process improvements in vendor support operations.
  

Preferred candidate profile:

• 24 years of experience in vendor management or support roles.
  
• Strong communication and interpersonal skills.
  
• Excellent organizational and documentation abilities.
  
• Proficiency in Microsoft Office and vendor management systems.
  
• Ability to multitask and prioritize in a fast-paced environment.
  
• Attention to detail and commitment to accuracy.
  
• Experience working with cross-functional teams.
  
• Understanding of procurement and contract management processes.
  
• Customer service orientation and problem-solving mindset.
  
• Availability to work U.S. hours.