Sr. Vendor Operations Analyst

Brickwork India; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Brickwork India in Bengaluru is seeking a Vendor Operations Analyst to manage end-to-end vendor onboarding, offboarding, renewals, governance and compliance monitoring. You will coordinate with procurement, finance, legal, and business teams, generate dashboards, track SLAs, and drive automation and AI-enabled improvements to boost efficiency and user experience.

The role requires strong analytical skills, attention to detail, and the ability to handle multiple priorities in a fast-paced

Qualifications

• Experience in vendor operations, onboarding and offboarding.
• Strong governance and compliance monitoring experience.
• Proven ability to analyze operational data and produce actionable insights.
• Familiarity with automation and AI-enabled process improvements.

Responsibilities

• Support vendor onboarding, offboarding, renewals, and change requests.
• Coordinate vendor due diligence, documentation reviews, and governance activities.
• Maintain vendor records, trackers, and operational data repositories.
• Track vendor performance against SLAs, KPIs, and service commitments.
• Prepare operational dashboards, scorecards, reports, and management summaries.
• Identify performance gaps and coordinate issue resolution with stakeholders.
• Coordinate with Procurement, Finance, Legal, Compliance, PMO, and Business teams.
• Resolve operational issues and provide status updates within defined SLAs.
• Support vendor communication, governance activities, and business reviews.

Skills

Vendor Management

Governance & Compliance

Data Analysis

Automation & AI

Stakeholder Management

Tools

Gen AI

Microsoft Copilot

Job description

The VendorOperations Analyst will support end-to-end vendor management operations,including vendor onboarding and offboarding, vendor governance, compliancemonitoring, performance reporting, operational issue resolution, andstakeholder coordination. The role will act as a key liaison between businessteams, suppliers, procurement, finance, and support functions to ensureoperational excellence, effective vendor governance, regulatory compliance, andcontinuous process improvement. The position will also contribute toautomation, analytics, and AI-enabled initiatives aimed at improvingoperational efficiency and user experience.

Job Description

• Support vendor onboarding, offboarding, renewals, and change requests.
• Coordinate vendor due diligence, documentation reviews, and governance activities.
• Maintain vendor records, trackers, and operational data repositories.
• Support supplier compliance reviews and onboarding readiness activities.

Vendor Governance & Performance Management

• Monitor vendor compliance with contractual, regulatory, and business requirements.
• Track vendor performance against established SLAs, KPIs, and service commitments.
• Support vendor scorecards, business reviews, governance meetings, and action tracking.
• Identify performance gaps and coordinate issue resolution with stakeholders.

Operational Support & Reporting

• Support workforce administration, access governance, training compliance, and operational service requests.
• Prepare operational dashboards, scorecards, reports, and management summaries.
• Analyze operational trends, risks, bottlenecks, and improvement opportunities.
• Maintain trackers, documentation, and governance records supporting business operations.
• Serve as a primary point of contact for vendors and internal stakeholders.
• Coordinate with Procurement, Finance, Legal, Compliance, PMO, and Business teams.
• Resolve operational issues and provide status updates within defined SLAs.
• Support vendor communication, governance activities, and business reviews.

Process Improvement, Automation & AI

• Identify opportunities to simplify, standardize, and optimize vendor management processes.
• Support implementation of automation and workflow improvement initiatives.
• Utilize reporting, analytics, AI, and digital tools to improve operational efficiency and decision-making.
• Contribute to SOP creation, knowledge management, and continuous improvement initiatives.

Technical Skills

• Gen AI and Microsoft Copilot Tools

Functional Knowledge

• Operational Reporting & Analytics
• Workforce & Access Governance
• Process Improvement & Automation
• Strong analytical and problem-solving skills
• Stakeholder and vendor management
• Data analysis and reporting capabilities
• Excellent verbal and written communication skills
• Process excellence and continuous improvement mindset
• Automation and digital transformation orientation
• Strong ownership, accountability, and attention to detail
• Ability to manage multiple priorities in a fast-paced environment