Vendor Support Specialist - US Mortgage

Cloudxtreme; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cloudxtreme is seeking a senior vendor management professional to serve as the primary contact for vendor inquiries and support in Bengaluru. You will monitor performance, ensure SLA compliance, coordinate with internal teams, process invoices, and help onboard vendors.

Responsibilities include tracking metrics, maintaining documentation, and supporting procurement and legal on contracts. Strong communication, organization, and attention to detail are essential, with availability for US business

Qualifications

• 24 years of experience in vendor management or support roles.
• Excellent communication and interpersonal skills.
• Strong organizational and documentation abilities.
• Proficiency in Microsoft Office and vendor management systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Experience with cross-functional teams.
• Understanding of procurement and contract management processes.
• Customer service orientation and problem-solving mindset.
• Availability to work U.S. hours.

Responsibilities

• Serve as the primary point of contact for vendor-related inquiries and support.
• Monitor vendor performance and ensure compliance with service level agreements.
• Coordinate with internal departments to resolve vendor-related issues.
• Track and report on vendor metrics and performance indicators.
• Assist in onboarding new vendors and maintaining vendor documentation.
• Ensure timely processing of vendor invoices and payments.
• Collaborate with procurement and legal teams on vendor contracts and renewals.
• Maintain accurate records of vendor interactions and service issues.
• Support audits and compliance reviews related to vendor management.
• Identify opportunities for process improvements in vendor support operations.

Skills

Vendor management

Communication

Documentation

MS Office

Multitasking

Cross-functional collaboration

Procurement

Contract management

Customer service

US hours availability

Tools

Vendor management software

Job description

Essential Job Functions:

• - Serve as the primary point of contact for vendor-related inquiries and support

• - Monitor vendor performance and ensure compliance with service level agreements

• - Coordinate with internal departments to resolve vendor-related issues

• - Track and report on vendor metrics and performance indicators

• - Assist in onboarding new vendors and maintaining vendor documentation

• - Ensure timely processing of vendor invoices and payments

• - Collaborate with procurement and legal teams on vendor contracts and renewals

• - Maintain accurate records of vendor interactions and service issues

• - Support audits and compliance reviews related to vendor management

• - Identify opportunities for process improvements in vendor support operations

Requirements:

• - 24 years of experience in vendor management or support roles

• - Strong communication and interpersonal skills

• - Excellent organizational and documentation abilities

• - Proficiency in Microsoft Office and vendor management systems

• - Ability to multitask and prioritize in a fast-paced environment

• - Attention to detail and commitment to accuracy

• - Experience working with cross-functional teams

• - Understanding of procurement and contract management processes

• - Customer service orientation and problem-solving mindset

• - Availability to work U.S. hours