Vendor Begumpet

Digitide; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Job summary

Digitide in Hyderabad, India is hiring a Customer Care Executive to be the first point of contact for customers, handling inquiries via phone, email, and live chat, and ensuring a smooth customer journey.

You will work with the sales and support teams to provide product knowledge, resolve issues, and record interactions in the CRM, contributing to customer satisfaction and retention.

Qualifications

• Excellent communication skills, both verbal and written.
• A friendly and approachable demeanor with strong customer service orientation.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of sales and marketing principles is an asset.
• Strong problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment and handle pressure.
• Proficiency in Microsoft Office suite, especially Excel and Outlook.
• A positive attitude and a passion for delivering exceptional customer service.

Responsibilities

• Answer customer inquiries via phone, email, and live chat, providing accurate and timely responses.
• Offer product knowledge and guidance to customers, ensuring they make informed decisions.
• Handle customer complaints and escalations, finding effective resolutions.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the sales team to understand customer needs and preferences.
• Assist in upselling and cross-selling company products and services.
• Ensure a high level of customer satisfaction and loyalty.
• Stay updated with product information and company policies.
• Provide feedback on customer trends and preferences to improve our services.

Skills

Excellent communication skills

Customer service orientation

Independent work

Multitasking

Problem-solving

Conflict resolution

CRM proficiency

Tools

CRM systems

Microsoft Excel

Microsoft Outlook

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing product information, and offering solutions to their queries. Your role is crucial in maintaining customer satisfaction and building strong relationships. You will work closely with our sales and support teams to ensure a seamless customer journey.

Responsibilities

• Answer customer inquiries via phone, email, and live chat, providing accurate and timely responses.
• Offer product knowledge and guidance to customers, ensuring they make informed decisions.
• Handle customer complaints and escalations, finding effective resolutions.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the sales team to understand customer needs and preferences.
• Assist in upselling and cross-selling company products and services.
• Ensure a high level of customer satisfaction and loyalty.
• Stay updated with product information and company policies.
• Provide feedback on customer trends and preferences to improve our services.

Qualifications

• Excellent communication skills, both verbal and written.
• A friendly and approachable demeanor with strong customer service orientation.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer relationship management (CRM) systems.
• Basic knowledge of sales and marketing principles is an asset.
• Strong problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment and handle pressure.
• Proficiency in Microsoft Office suite, especially Excel and Outlook.
• A positive attitude and a passion for delivering exceptional customer service.

Job Info

• Job Identification 267511
• Job Category Customer Support/Operations | BPM