Walk-in - Hyderabad - Ranigunj

Digitide Solutions Limited; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Job summary

A leading business solutions provider is seeking a Customer Care Executive in Hyderabad, India. The candidate will serve as the first point of contact for customers, handling inquiries and providing timely support to ensure satisfaction. Essential skills include excellent communication in English and a strong customer service orientation. The role requires proficiency in customer support systems and the ability to troubleshoot effectively. Join a team dedicated to transforming business operations with innovative solutions.

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work independently in a fast-paced environment.
• Basic knowledge of CRM software.

Responsibilities

• Answer customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently.
• Maintain a high level of customer service excellence.

Skills

Excellent communication skills in verbal and written English

Strong customer service orientation

Ability to manage multiple tasks

Proficiency in using customer support tools

Problem-solving mindset

Attention to detail

Organizational skills

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, and providing timely and accurate information. Your role is crucial in maintaining strong customer relationships and ensuring their satisfaction. You will work closely with our support team to resolve customer issues and provide excellent post-sales support.

Responsibilities

• Answer customer inquiries via phone, email, and live chat.
• Provide accurate and up-to-date product/service information.
• Troubleshoot and resolve customer issues efficiently.
• Maintain a positive and professional attitude at all times.
• Document and elevate complex customer issues to the appropriate teams.
• Ensure customer data privacy and security.
• Collaborate with the support team to improve customer satisfaction.
• Stay updated with company policies and procedures.
• Maintain a high level of customer service excellence.

Qualifications

• Excellent communication skills in both verbal and written English.
• Strong customer service orientation and a positive attitude.
• Ability to work independently and manage multiple tasks.
• Proficiency in using customer support tools and systems.
• Basic knowledge of customer relationship management (CRM) software.
• Quick learner with a problem-solving mindset.
• Attention to detail and excellent organizational skills.
• Ability to work in a fast-paced and dynamic environment.
• Prior experience in a customer-facing role is preferred.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 257187
• Job Category Customer Support/Operations | BPM