Customer Care Executive

Digitide Solutions Limited; Mumbai; On-site; INR 220,000 - 300,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Care Executive in Mumbai to deliver exceptional customer experiences. You will handle calls, emails, and chats, provide product information, and resolve issues while maintaining customer satisfaction.

The role requires 1–2 years of customer care experience, strong communication, and CRM proficiency. You will collaborate with other teams to ensure a smooth customer journey and keep records updated.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities for customer inquiries.
• Proficient with CRM systems and data entry.

Responsibilities

• Answer incoming calls, emails, and chat messages from customers promptly.
• Provide accurate information on products, services, and policies.
• Resolve complaints and inquiries to ensure high satisfaction.
• Document and escalate complex issues to the appropriate teams.
• Maintain accurate records of interactions and feedback.

Skills

Communication

Problem solving

CRM software

Time management

Education

High school diploma

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will play a vital role in our company's success by delivering an outstanding customer experience. Your primary responsibility will be to handle customer inquiries, provide accurate information, and resolve their concerns promptly and efficiently. You will be the voice of our company, representing our brand and values in every interaction.

Responsibilities

• Answer incoming calls, emails, and chat messages from customers in a timely and professional manner.
• Provide accurate and up-to-date information on products, services, and policies to customers.
• Resolve customer complaints and queries, ensuring a high level of satisfaction.
• Document and escalation complex or unresolved customer issues to the appropriate teams.
• Maintain a positive and helpful attitude throughout customer interactions.
• Actively listen to customer needs and provide tailored solutions.
• Collaborate with other departments to ensure a seamless customer journey.
• Stay updated with company policies, procedures, and product knowledge.
• Maintain accurate records of customer interactions and feedback.
• Contribute to continuous improvement initiatives within the customer care team.

Qualifications

• High school diploma or equivalent; relevant certifications in customer service are preferred.
• 1-2 years of experience in a customer care or call center environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels.
• Strong problem-solving and analytical skills to handle customer inquiries effectively.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Customer-oriented approach with a passion for delivering exceptional service.
• Excellent time management and organizational skills.
• Willingness to learn and adapt to new processes and technologies.
• A positive and professional attitude, with a focus on building strong customer relationships.

Job Info

• Job Identification 250515
• Job Category Credit and Collections | BPM