Customer Relationship Executive

Digitide; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Relationship Executive to be the face of the company, establishing and maintaining strong relationships with customers and ensuring satisfaction. You will handle inquiries, provide product and service information, and resolve issues to support growth.

Your role requires excellent communication, empathy, and the ability to build trust with customers. You will collaborate with internal teams to continuously improve the customer experience and stay

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and complaints.
• Knowledge of basic customer relationship management tools.
• Familiarity with industry trends and best practices.
• Analytical skills to interpret customer feedback and data.
• Proactive approach to problem-solving and conflict resolution.
• Ability to work independently and manage time effectively.
• A positive and professional attitude towards customer interactions.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date information about products and services.
• Ensure customer satisfaction and loyalty through excellent service.
• Collaborate with internal teams to improve customer experience.
• Stay updated on industry trends and competitor activities.
• Conduct market research and gather customer feedback.
• Develop and implement strategies to enhance customer engagement.
• Maintain accurate records of customer interactions and feedback.

Skills

Communication

Customer service

Rapport building

CRM tools

Empathy

Problem solving

Time management

Tools

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we've been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we've been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We're more than just a service provider we're a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your impact will directly contribute to the company's success and growth.

Responsibilities

• Handle customer inquiries and provide timely responses.
• Build and maintain positive relationships with customers.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date information about products and services.
• Ensure customer satisfaction and loyalty through excellent service.
• Collaborate with internal teams to improve customer experience.
• Stay updated on industry trends and competitor activities.
• Conduct market research and gather customer feedback.
• Develop and implement strategies to enhance customer engagement.
• Maintain accurate records of customer interactions and feedback.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and empathy.
• Ability to build rapport and establish trust with customers.
• Proficiency in handling customer inquiries and complaints.
• Knowledge of basic customer relationship management tools.
• Familiarity with industry trends and best practices.
• Analytical skills to interpret customer feedback and data.
• Proactive approach to problem-solving and conflict resolution.
• Ability to work independently and manage time effectively.
• A positive and professional attitude towards customer interactions.

Job Info

• Job Identification 267694
• Job Category Customer Support/Operations | BPM