Vendor - Airoli

Digitide; Mumbai; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide in India (Mumbai) is seeking a Customer Care Executive to be the first point of contact for customers, handling inquiries, providing product information, and guiding solutions to their queries. You will work closely with our sales and support teams to ensure a seamless customer journey.

The role emphasizes building relationships, maintaining accurate records, and staying up to date on product knowledge and industry trends to deliver exceptional service and contribute to customer

Qualifications

• Excellent communication skills, verbal and written, for diverse customers.
• Strong problem-solving and analytical abilities to resolve inquiries.
• Customer-centric approach and passion for service excellence.
• Proficiency with CRM systems and related software.

Responsibilities

• Respond to inquiries via phone, email, and chat promptly.
• Provide accurate product information to help customer decisions.
• Handle complaints and escalations with timely resolutions.
• Maintain records of interactions and feedback.
• Collaborate with sales to understand customer needs.
• Offer post-sales support and product usage guidance.
• Ensure data privacy and security per company policy.
• Stay updated on product knowledge and industry trends.
• Contribute to improving customer service processes.
• Build long-term relationships to foster loyalty.

Skills

Communication skills

Problem solving

Customer-centric

CRM systems

Time management

Customer-facing experience

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing product information, and offering solutions to their queries. Your role is crucial in maintaining customer satisfaction and building strong relationships with our client base. You will work closely with our sales and support teams to ensure a seamless customer journey.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate and up-to-date product information and assist customers in making informed decisions.
• Handle customer complaints and escalations, ensuring a prompt and satisfactory resolution.
• Maintain accurate records of customer interactions and feedback for future reference.
• Collaborate with the sales team to understand customer needs and provide support during the sales process.
• Offer post-sales support, including troubleshooting and guidance on product usage.
• Ensure customer data privacy and security by adhering to company policies and regulations.
• Stay updated with product knowledge and industry trends to provide relevant and valuable information to customers.
• Actively contribute to improving customer service processes and procedures.
• Build and maintain strong relationships with customers to foster long-term loyalty.

Qualifications

• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments.
• Strong problem-solving and analytical skills to handle customer inquiries and provide appropriate solutions.
• A customer-centric approach and a passion for delivering exceptional customer service.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Prior experience in a customer-facing role, preferably in a technology or e-commerce industry.
• A positive and friendly attitude, with a focus on building rapport with customers.
• Excellent time management and organizational skills.
• A basic understanding of sales processes and techniques is preferred.
• Willingness to continuously learn and adapt to new technologies and customer service trends.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 267510
• Job Category Customer Support/Operations | BPM