US Voice Process Executive

Securekloud Technologies Limited; Chennai District; On-site; INR 300,000 - 400,000; Full time

Job summary

Securekloud Technologies Limited is seeking a dynamic senior process associate for its International Voice Process team in Chennai. The role focuses on handling US customers with excellent communication and sales/service orientation, especially during US night shifts.

Ideal candidates will manage inbound/outbound calls, understand requirements, promote solutions, resolve queries, and contribute to team targets while delivering high customer satisfaction.

Qualifications

• Senior process associate with experience handling US customers.
• Excellent communication skills.
• Strong sales and customer service abilities.
• Willingness to work US night shift.

Responsibilities

• Handle inbound and outbound calls from US clients professionally.
• Understand customer requirements and provide product/service solutions.
• Promote company products and services while identifying sales opportunities.
• Resolve customer queries and ensure positive experience.
• Achieve individual and team performance targets.

Skills

Verbal communication

Customer service

Sales orientation

US customer handling

Night shift readiness

Job description

Role & responsibilities

• We are looking for a dynamic and customer-focused senior process associate to join our International Voice Process team.
• The ideal candidate will have prior experience handling US customers, possess excellent communication skills, and demonstrate strong sales and customer service abilities.
• This role requires working in the US Night Shift

Preferred candidate profile

• Handle inbound and outbound customer calls from US clients professionally and efficiently.
• Understand customer requirements and provide appropriate product or service solutions.
• Promote company products and services while identifying sales opportunities.
• Resolve customer queries and ensure a positive customer experience.
• Achieve individual and team performance targets.
• Understand business objectives and contribute towards process goals.
• Strong aptitude and customer handling skills.
• Excellent verbal communication skills in English.
• Experience handling international customers is mandatory.
• Willingness to work in US Night Shifts.