US Voice Process Associate

Sutherland; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Attractive salary + benefits

Two way cab

Good work environment

Steady career growth

Job summary

Sutherland in Kerala, India seeks a Customer Support Associate to handle customer inquiries via phone, resolve issues, and document interactions. You will collaborate with internal teams to resolve complex queries while staying updated with product knowledge and customer service best practices.

We require English fluency with excellent spoken and written communication, the ability to operate in a fast-paced environment with high call volumes, strong problem-solving skills, attention to detail,

Qualifications

• Fluency in English with strong spoken and written communication.
• Ability to work in a fast-paced environment and handle high call volumes.
• Strong problem-solving skills and attention to detail.
• Willingness to work different shifts, including nights and weekends.

Responsibilities

• Respond to customer inquiries via phone.
• Resolve issues and provide timely solutions.
• Maintain customer satisfaction through effective communication.
• Document and track customer interactions and resolutions.
• Collaborate with internal teams to resolve complex queries.
• Stay updated with product knowledge and customer service best practices.

Skills

English Fluency

Excellent Communication

Fast-paced Environment

Problem Solving

Attention to Detail

Night & Weekend Shifts

Job description

Role & responsibilities

• Respond to customer inquiries via phone.
• Resolve issues and provide solutions in a timely manner
• Maintain customer satisfaction through effective communication
• Document and track customer interactions and resolutions
• Collaborate with internal teams to resolve complex queries
• Stay updated with product knowledge and customer service best practices

Preferred candidate profile

• Fluency in English, with excellent spoken and written communication skills.
• Ability to work in a fast-paced environment and handle high call volumes.
• Strong problem-solving skills and attention to detail.
• Flexibility to work in different shifts, including nights and weekends.

what you will get

• Attractive salary + benefits
• Two way cab
• Good work environment
• At steady career growth